KazVee

You're very welcome. Good luck with your school projects! ?

Thank you for clarifying the situation. I've edited your message to remove your friend's full name and their email address, since we don't need this info shared publicly. I've unsuspended your account, please give it a few moments to reactivate. Please make sure that you do not log into each other's accounts anymore, since the system may suspend you both again. Managing someone else's account on their behalf is considered the same as having 2 accounts, as confirmed here: https://wiki.helionet.org/accounts/suspension-policy#managing-accounts-on-behalf-of-others (I'll send a separate message with the same info to your friend when I unsuspend their account very shortly.)

Your account was suspended because our system believes you created duplicate accounts, which is against the Terms of Service. Is shehabalsaidi the account you want to keep?

This support request is being escalated to our root admins. Wolstech will be able to set this up for you and will update this thread when he has a moment.

Hello and welcome! Work is currently in progress to get Morty ready for signups, but because all HelioHost staff are volunteers working on things in our free time, we aren't able to provide ETAs for feature and new server releases. You can read a little bit more about why we can't offer timescales here: https://wiki.helionet.org/hosting/repair-times For VPS dashboards, two of the most popular free ones are Hestia and KeyHelp. They felt similar to each other when I tried them. (And I noticed while googling that they both have demo sites you can play around with if you want to check them out and decide which you prefer if you go with a VPS.) Since you mentioned WordPress, Hestia has a very straightforward install process for WP which helped us build a tutorial you can check out here: https://wiki.helionet.org/tutorials/vps/wordpress-hestia for an idea of what's involved. I don't remember a 'one-click install' feature for WP inside KeyHelp (and I didn't spot one when I just checked inside their demo site), but it's not something I looked into much. Other folks may chime in with more advice on this. Moving static sites from Morty (or any of the shared hosting accounts) to a VPS should be straightforward as it's just moving files. For WP migration specifically, you may need to research this a little (or wait for more advice from our amazing community). ? In the meantime, while you explore Johnny, you may want to check out our dedicated WordPress page here: https://wiki.helionet.org/misc/wordpress WordPress is one of the leading causes of people getting their shared hosting accounts suspended for high load, even on a new WP install with no visitors, because of bots. Since excess account load on Morty will be chargeable (instead of causing account suspension), the page should also offer ideas to try to keep below the excess charge limits on Morty if you decide to open an account there once signups are open.

Thanks for clarifying! Checking back in Discord, the question about triannually came up because you mentioned you'd be interested in paying triannually and the screenshot you shared in the chat showed triannually as well. I've escalated this thread to the attention of Krydos and he'll check into this further for you.

Hello! I've found the Discord message where you asked about price matching. Some additional information was requested from you, but I didn't find a reply where you answered the following. Please let us know: 1) The deal you linked was for 12 months, not 4 months. 2) Or do you mean you want to pay for 3 years up front? 3) Triannually means every 4 months. Once we have a better idea of what you're after, it'll be easier to check for a price match and let you know. Thanks! ?

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files after all, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

You're very welcome! Please let us know (in a new request thread, since I've marked this one as [Solved]), if we can help with anything else. ?

Your account was indeed suspended for High Server Load: 10108.20 CPU The cause is likely WordPress. It's one of the top reasons for account suspensions, even on a new WP site with no traffic. We have a Wiki page that suggests ways to try to reduce the load caused by WordPress, but recommend using anything else: https://wiki.helionet.org/misc/wordpress If you cannot move away from WP, the page also includes some ways you can try to reduce the load caused by your account. If you do not make any changes, another suspension is likely. I have unsuspended your account, please give it a few minutes to reactivate. In order to stop the load from spiking again while you fix the problem, I'd recommend that you create an `.htaccess` file and add a "deny from all" inside the file. This will take the the site offline (visitors will get a `Forbidden` message) so it will not generate load while you fix the problem. Then, once you have resolved the issue, just remember to update the `.htaccess` file to remove the "deny from all" rule. Please keep an eye on your account load here: https://heliohost.org/dashboard/load/

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files after all, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files after all, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

I've added that domain to your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache

You can change your PHP version to whichever you prefer to use, from the list of PHP versions offered on Johnny. If you install software packages from Softaculous, they'll sometimes require a specific PHP version, but they'll say this during the install. However if you're building your own PHP app, just choose the one you want from the available list. Please note that you will not be able to run both Node and PHP on the same subdomain. If you want to build a Node app and also a PHP app, you'd need separate subdomains for them. You can have up to 10 total domains/subdomains on your account, so if you want a 2nd domain, please follow the steps here and create a new request thread, and we can make the changes for you.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files after all, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups Please let us know if we can help with anything else. ?

Hello! I've added that domain for you. In order for it to work, please either: - Point your domain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or - Create an A record and point it to the IP address for the server you're on. You can find the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache Please let us know if we can help with anything else. ?

This support request is being escalated to Krydos who handles VPS accounts. He'll post further updates in this thread.

This support request is being escalated to our root admins who can merge account mohab24 into mohab23 for you. They'll update this thread once it's been done.

Thank you for confirming, I have unsuspended mohab23, please give that account a few moments to reactivate. If you need any old files off the mohab24 account, please let us know, we can merge the accounts for you. Sometimes users make more than 1 account because they don't know that they can ask for additional (up to 10 total) domains on a single account, so if this is the case and you want another domain added to your account, please follow the steps here: https://wiki.helionet.org/management/parked-addon-and-sub-domains

Please do not make multiple posts for the same issue. You were suspended for having more than 1 account, which is against the Terms of Service: https://wiki.helionet.org/hosting/terms Is mohab24 the account you want to keep?

I believe this was resolved in Discord so I'll mark this as [Solved]. ? To others who may have found this post searching in the forum for an answer: Users cannot yet add domains to their account. This feature is on the roadmap but there's no ETA for when it may be implemented, because HelioHost staff are all volunteers. You can read more about why we cannot offer ETAs here: https://wiki.helionet.org/hosting/repair-times In the meantime, to ask for a domain to be added to an account, please follow the steps here:https://wiki.helionet.org/management/parked-addon-and-sub-domains The page says to make a forum post, which is preferred since it's less likely to be missed accidentally, but it's also fine to ask in our Discord Support Channel instead too.

This support request is being escalated to our root admins.

We cannot unsuspend this site as it seems to contain elements of Copyright Infringement. Please review our Terms of Service: https://wiki.helionet.org/hosting/terms

Since this topic is marked as [Solved], I'd recommend you make a new topic so the new request isn't accidentally missed. ?

The other free domain suffix available is `helioho.st`, so I've now added `xuqingkai.helioho.st` to your account. Please note that it may take up to 2 hours for the new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache Node is one of the top reasons for users getting their accounts suspended for high server load, since it uses a lot of resources. You can keep an eye on your account load here: https://heliohost.org/dashboard/load/ We also have a Node.js guidance page in the Wiki at: https://wiki.helionet.org/tutorials/node.js and recommend you structure your app similarly to the app built in the tutorial. Following this structure will make sure your Node app uses Passenger, to help try to keep the load within the limits allowed on the shared hosting server.