KazVee

Please do not spam the forum with multiple requests for the same thing. All staff members are volunteers who help out when we have free time AND THERE IS ABSOLUTELY NO NEED TO SHOUT AT US IN ALL CAPS. Your query is being handled here https://helionet.org/index/topic/63105-hh422199-my-account-is-suspended/

You don't seem to be using the correct host IP. You had asked in Discord on Nov 23rd for remote access, and that's not the IP you were given, so you may have pasted it in from outdated info. To check the IP for your server: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. Please let us know if after changing the IP address you still have trouble.

For the Forum, you can bookmark the News section specifically, and check there in the first instance if you suspect an issue is not within your control: https://helionet.org/index/forum/1-news/ Another good page to bookmark is the Server Status Page here: https://status.heliohost.org/ which shows you at a glance if any servers are having issues, and if so, you can follow the reference number for the issue. (For example, you can see the ticket history of the recent fix here: https://status.heliohost.org/incident/880) If you have Discord, we have a 'Tommy Notifications' role enabled, as well as a News channel where updates (like server maintenance/repair/outages) are posted, so you'd get pinged there as soon as service announcements are made, as long as you turn those notifications on. Even if you don't have Discord, this page will show you the current conversations in the Discord Support channel: https://heliohost.org/chat/ While it's not the best place to check for news updates, there are usually a few people who refuse to read the news updates, who will ask things like "is the server down?" after a news post has been made to tell everyone the server is down. Sometimes, checking there may show you folks asking the same questions you have about something happening with your account, so it could give you an indication if there's a wider issue happening with the server. The page will also let you send messages to the support channel without needing a Discord account. Hope this helps! ?

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files after all, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups Please let us know if we can help with anything else. ?

You're welcome! ?

Your account has been reset as requested. You should have received an email with the next steps to recreate your account. A backup was made before the reset, so if you discover you need any of your old files after all, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

That domain has been removed. Please note there is a risk of data loss when domains are removed, so a backup was made before the domain was removed. In case you need any files from the old domain, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

I have added 'novel-downloader.helioho.st' to your account, since your current main domain also ends in 'helioho.st'. If this isn't what you wanted, please let us know the full domain you want added. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache

Your hosting account has been deleted. Please let us know if you want your forum account deleted as well. Thank you for using HelioHost.

Our email support team have answered your question here: https://helionet.org/index/topic/63063-hh899863-re-hey/#findComment-284644

High load happens very often with WordPress, even on a new site with no visitors, which is why we recommend not using WP. We do have a page with some ideas on how to reduce the load caused by your account if you have to stick with WP: https://wiki.helionet.org/misc/wordpress That page also has suggestions for different apps to use instead of WordPress that our users have reported work well. The static site ones have a much lower chance of account suspension, since they cause practically no load.

This support request is being escalated to our root admins who can verify the transaction. They'll update this thread once it's been confirmed. Thank you for the donation! ?

Your HelioHost hosting account was not deleted. It was suspended because our system believes you created duplicate accounts, which is against our Terms of Service. I have deleted the hosting account and your forum account as requested.

I've added the subdomain to your account. Please note that it may take up to 2 hours for it to work fully. If after an entire 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache In the meantime, please either: - Point your subdomain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or - Create an A record and point it to the IP address for the server you're on. You can find the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

The questions in your last 2 posts have been answered here, in reply to your email asking the same things: https://helionet.org/index/topic/63031-hh357245-memory-consumption/#findComment-284527

Glad you figured out the problem with those missing emails. ? Please give us a shout if we can help with anything else.

This topic is not marked as [Solved] so it's probably fine to ask here since it's a related request to the original problem you were having. ? Since you only have the 1 domain on your account now, we have all the info we need to escalate the request. Once a root admin gives you WSGI Control Access, they'll update this thread to let you know.

Yes, your IP has changed. Not because Tommy's IP changed but because you've been moved to the Morty server. ? Here's the news post announcing that Morty was ready to start accepting the first batch of accounts: https://helionet.org/index/topic/63011-morty-beta/ You should have received 2 emails about the account move. If you didn't receive our emails, please make sure you have a valid contact email address listed on your profile inside Plesk. I'd also recommend you use the same email address on your forum account, since this is how we verify account owner identity to make domain changes or account resets that are requested on the forum. Since you've already found the new IP to use (inside Plesk > Websites & Domains > [domain name] > bottom of the page), please also make sure to use `morty.heliohost.org` as the server name.

This support request is being escalated to our root admins.

Since you said you wouldn't be using the `radodimitrov13` domain anymore, I've removed it from your account. Each domain slows down the Apache restart times on the server a little bit, so if a domain won't be used, it's best to remove it from the account. However later on if you want to add it back (if still available), or you want another domain you'll be using, please let us know. We allow up to 10 domains on an account. ? I've changed the domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache There is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes. If you discover you need any files from the old `radodimitrov13` domain, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

Yes, you've done all you need to do beforehand in order to ask for an account on Lily. ? What will happen next is that our root admin Wolstech will set up your Lily account for you when he has a chance. He will update this thread, as well as message you with the login details, once he's set things up for you.

Hello! I've added that for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache

Your account was suspended on Nov 23rd for High server load: 100.40 GB memory. You can read more here about how account load is calculated: https://wiki.helionet.org/accounts/suspension-policy#high-server-usage If you're not sure what caused the excess load, let us know what software you are running and we can try to suggest ways to reduce the server resources being used by your account. WordPress and Node are top reasons for users to get their accounts suspended, so if it's either of those please search our Wiki for hints on using those and staying within account limits: https://wiki.helionet.org/ I have unsuspended your account, please give it a few minutes to fully reinstate. Please keep an eye on your account load here: https://heliohost.org/dashboard/load/

There are a few tips here (https://wiki.helionet.org/common-errors/ssl-certificate) that usually resolve SSL/TLS issues, but after trying these if the problem still persists please let us know.

I've changed the addon domain on your account as requested. Please note that it may take up to 2 hours for your new addon domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache In the meantime, please either: - Point your new addon domain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or - Create an A record and point it to the IP address for the server you're on. You can find the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. Please note that there is a risk of data loss when domains are changed, since we needed to remove the old `helioho.st` domain and add the new `.com.ng` domain. I made a full backup of your account for you before I made the changes, in case you need any files from the old `helioho.st` domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups