KazVee

Apologies, in my last email I said you have a Johnny account and this is incorrect, your account is actually on the Tommy server. It was still early morning when I replied and I guess my coffee was not working fully yet! All the other information I gave you is correct, though. Many thanks!

Hello! Your message translated to "I haven't received the prize yet" and we'd be happy to look into this further for you. If you donated by PayPal: please let us know the Transaction ID for the PayPal donation, and we will be able to look for it on our PayPal account. If you donated via the Donorbox fundraiser: there doesn't seem to be a donation from the same email address as the one on your Johnny account. For any Donorbox donations that we couldn't match to an existing account, we contacted them to ask for their username, so if you used a different email address, please check your inbox and spam filter for our message. Donations made via Donorbox are given a "Receipt #" in the donation confirmation email, so please send us that receipt number, and we can doublecheck our Donorbox account to look for your donation. Many thanks!

There's no rename functionality as such when it comes to domains. To make the changes you asked for, I had to delete the award domain, which deletes the folder and all the files for that domain inside Plesk. Then, I added the new lpl domain to your account, please note this new domain will need up to 2 hours to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If you want the new lpl domain to display the same contents as the old award site, please re-upload the files you had on award into the folder for lpl inside Plesk. Since there is a risk of data loss when domains are removed, I made a full account backup for you before I removed the award domain, in case you need any files from it. You can download the backup here: https://heliohost.org/backup and if you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Please let us know if we can help with anything else.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Thank you for your donation! ? You should have an email in your inbox confirming the donation and the storage space increase, and you should also see the additional storage in Plesk (if you login and go to Account, you will see it in the Plan Name and Disk Space sections).

Thank you for your donation! ? You should have an email in your inbox confirming the donation and the storage space increase, and you should also see the additional storage in Plesk (if you login and go to Account, you will see it in the Plan Name and Disk Space sections).

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups I notice you had a second "Alternative Email" address listed on your account. This field is usually set by an admin, so if you want me to re-add that same email address for you after the reset, please let me know. I can keep an eye out for when you complete the reset steps, and put the alternative contact email address back on the account for you once the account has been rebuilt. Many thanks!

I'm glad to hear the issue is resolved. I've added that domain to your account for you, please note that it may take up to 2 hours for the change to take effect. If after a full 2 hours the new domain doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please make sure you configure DNS for the new domain, or else it will not work. You can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. Please let us know if you have any questions or if we can help with anything else.

I've escalated this thread for the attention of Krydos who can assist with VPS issues.

Hello! It seems you tried to send an attachment, but attachments are removed when emailing our support inbox. To send us a screenshot, you could upload it to an image sharing site (like Imgur, for example) and send us the link to the screenshot. Another way to share a screenshot would be to log in to the forum and make a post using your forum account, where you could upload the image file to your post. However, since the Johnny server is restarting Apache as I type this, I suspect you may be asking about a 502 Bad Gateway error. This just means that Apache is restarting, and should be resolved in a few moments. You can read more about 502 errors here: https://wiki.helionet.org/502_Bad_Gateway If you are seeing a different error message, please send us the message text or try one of the options above to share an attachment with us and we'll be happy to help. Thanks!

Thank you for the donation. The process is not automatic, so sharing the transaction ID will now enable a root admin to match it up to your account. We explain it on our Donating page here too https://wiki.helionet.org/Donations_for_Increased_Storage#After_Donating I'm not sure if the PayPal donation process is customizable with a message to the effect of "you now need to send us the transaction ID" or anything. Apologies for any lack of clarity in the process! Once the transaction has been verified by a root admin, they will update this thread to let you know your storage has been increased.

When I check your site now, it loads fine for me, which it would not do if your account was queued or suspended. Please let us know if the issue happens again, and next time please make sure to provide some kind of details to enable us to troubleshoot the problem, such as any error messages you see, or if you can still login to your account or not, etc. All technical support is done by volunteers, and it's much easier for us to assist quickly when we're given some kind of information about what you are seeing on your side so that we can suggest ways you could try to resolve the issue. Thanks!

To set up remote access to PostgreSQL for you, the root admins will need to know: 1) the database name and 2) the database user name for each postgres database that you want to have remote access for. For more details, please check out our How to Request Remote Access to PostgreSQL wiki page. Once we have the missing information we can escalate this request for you to get the remote access set up. MariaDB remote access is something users can set up themselves. When creating a new MariaDB database, select one of the 'Allow remote connections' options under MariaDB's 'Access control' settings. If you did not enable remote connections when creating the database, you can still go back and edit this field on the existing databases.

If when deleting the git folder you checked the box that said "Skip the Recycle Bin and permanently remove" then unfortunately it was deleted for good, with no way to retrieve it. If you have a copy of the git folder saved locally, I think you should be able to upload it to your hosting and keep using it to track version history. I've made a similar mistake except I deleted my local machine git folder and had to redownload it from my hosting, and replacing the folder locally worked fine for me. If you reset your account, all domains are removed from it, including your addon domains, so you will need to request they be re-added after your account reset has been completed. It can take up to 2 hours to fully recreate the account, but during this initial 2 hour timeframe you can ask us to re-add your add-on domains. Since those domain changes also need up to 2 hours to take effect, it'd be quickest for you to ask for the addons right away after account recreation so it can all happen at the same time for you. Also, account resets will delete everything in your account, including all the files and folders on all domains, including your subdomains, so before asking for a reset, we strongly recommend you make an account backup by following the steps here: https://wiki.helionet.org/Account_Backups#Making_Your_Own_Manual_Account_Backup If you still want us to reset your account, please let us know.

Hello Andy, We can indeed host Classic ASP pages on our Lily server. You can read more about Lily here: https://wiki.helionet.org/Lily To get a Lily account, you would first need to sign up for an account on one of our other hosting servers (Johnny is our free server, Tommy is the donor server, and Morty is our scaling hosting server). Once you have an account on one of those, just contact us to ask for a Lily account and this will be manually set up for you by our admin who manages that server. I hope this helps but please let us know if you have any further questions.

I've added that domain to your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please make sure you configure DNS for the new domain. You can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

I've added that domain to your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please make sure you configure DNS for the new domain. You can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

Node and WordPress are probably the top reasons for account suspensions for high server load. Node apps should be built and structured the same way as the example app in our Node tutorial for the best chance at keeping account load below the permitted sharing hosting limits. This is your 8th suspension for High Server Load. Please review our Three-Strike Policy. I have escalated this thread to a root admin for their consideration.

I've added those domains to your account for you. Please note that it may take up to 2 hours for your new domains to fully work. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please make sure you configure DNS for the new domain. You can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

Please let us know if you have any suggestions to make it more obvious that users can only have one account. At the moment, below the server choices on the signup page, users are shown a warning that says, "You may only have one account": Also, the very first line of the Terms of Service, which all users must agree to before creating an account, says, "Each person is allowed to have one account": If you can think of a way we can help users not miss the very first line of the ToS, please let us know. I've been joking for a while now that it needs to be in bold red text that's a giant font size 80px or something... ? I have now unsuspended username qzify, please give it a bit for the account to be fully reinstated.

I've added those domains to your account for you. Please note that it may take up to 2 hours for your new domains to fully work. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please make sure you configure DNS for the new domains. You can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

Great, thank you very much!

I've added that domain to your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please make sure you configure DNS for the new domain. You can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

This support request is being escalated to our root admins.