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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

10166 topics in this forum

  1. [Inactive] Plesk Password Protection Q

    By bitstream,
    • 4 replies
    • 308 views

  2. [Inactive] Website and fttp down on Tommy. DNS problem?

    By alden,
    • 5 replies
    • 362 views

  3. [Solved] Login issue but using correct credentials / Problème de connexion avec mes identifiants

    By chicfriperie,
    • 2 replies
    • 227 views

  4. [Inactive] Websites Down ! Please help

    By vivekrajan007,
    • 2 replies
    • 263 views

  5. [Inactive] Add domain and subdomains back after Johnny rebuild

    By wendyfiore,
    • 2 replies
    • 220 views

  6. [Solved] Incorrect username password

    By slashbit,
    • 11 replies
    • 597 views

  7. [Solved] Host domain registered elsewhere / HOSPEDAR DOMINIO REGISTRADO EN OTRO SITIO

    By renovar,
    • 2 replies
    • 267 views

  8. [Solved] SSL Error

    By yalyn,
    • 3 replies
    • 299 views

  9. [Inactive] Remote MySQL Connection Issue from External Server

    By csierrae1815,
    • 2 replies
    • 238 views

  10. [Solved] High CPU Usage due to aggressive vulnerability scanning (l9scan / LeakIX) - Server Morty

    By talesaz,
    • 3 replies
    • 328 views

  11. [Solved] VPS Mecury, multiple domian

    By chak,
    • 3 replies
    • 286 views

  12. [Solved] Add an Alias

    By ekklisia,
    • 4 replies
    • 302 views

  13. [Inactive] Error: nginx restart failed

    By kbp2025,
    • 2 replies
    • 333 views

  14. [Inactive] Cancellation of my VPS subscription

    By b0chard,
    • 2 replies
    • 290 views

  15. [Solved] Change Main Domain

    By YinYin,
    • 5 replies
    • 349 views
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