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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10063 topics in this forum

  1. [Solved] Website can't be reached

    By codename25,
    • 1 reply
    • 107 views

  2. Problème de connexion avec mes identifiants

    By chicfriperie,
    • 1 reply
    • 96 views

  3. [Solved] Subdomain request for account microman5252

    By microman5252,
    • 2 replies
    • 176 views

  4. [Solved] Request Subdomain

    By jokorivai,   
    • 8 replies
    • 335 views

  5. [Solved] Website and Webmail down on Tommy

    By kittforhire,
    • 3 replies
    • 196 views

  6. Website and fttp down on Tommy. DNS problem?

    By alden,
    • 4 replies
    • 158 views

  7. Plesk Password Protection Q

    By bitstream,
    • 3 replies
    • 136 views

  8. [Inactive] Domain Transfer

    By lalsuman,
    • 5 replies
    • 272 views

  9. domain add

    By coralsherwin2,
    • 2 replies
    • 117 views

  10. [Solved] re: Johnny rebuild

    By gucabansimon,
    • 1 reply
    • 159 views

  11. [Solved] Reset account - Reestablecer cuenta

    By ernesedu,
    • 8 replies
    • 321 views

  12. Request to move from johny to morty during free period

    Topic was moved to forum Escalated Requests

  13. [Solved] Add subdomain

    By mbta98,
    • 1 reply
    • 121 views

  14. [Solved] please bind my domain to my Morty account

    By seabirdr,
    • 2 replies
    • 129 views

  15. Add SPF, DKIM, and DMARC records for altair.helioho.st on VPS72

    Topic was moved to forum Escalated Requests

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