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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.5k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    34k
    posts

8,025 topics in this forum

  1. [Solved] Still unable to login

    By andrelc,
    • 2 replies
    • 99 views

  2. website offline

    By andrelc,
    • 3 replies
    • 82 views

  3. [Solved] Need to reset plesk login password for account on Tommy

    By subhashr,
    • 1 reply
    • 84 views

  4. [Solved] requesting main domain change

    By anthonyt,
    • 1 reply
    • 94 views

  5. [Solved] Media Wiki Instalation

    By benmmonster,
    • 1 reply
    • 93 views

  6. [Solved] Add domains to my account

    By jomocu,
    • 3 replies
    • 165 views

  7. [Solved] Wipe my data in my host

    By Palpale,
    • 1 reply
    • 92 views

  8. [Solved] remote access my database

    By atarantino75,
    • 1 reply
    • 165 views

  9. [Solved] password update on heliohost.org

    By realvanyek,
    • 1 reply
    • 75 views

  10. [Solved] Account Reset request

    By elkhaddir,
    • 3 replies
    • 107 views

  11. [Solved] Addition of Domain Name

    By aashish101,
    • 1 reply
    • 100 views

  12. [Solved] Reset password on unsuspended account

    By rockygl,
    • 1 reply
    • 86 views

  13. [Solved] please add this domain in my account.

    By intraserverin,
    • 1 reply
    • 84 views

  14. [Solved] Forgot my password

    By compactorb,
    • 1 reply
    • 74 views

  15. [Solved] control panel login no workie

    By clueless,
    • 4 replies
    • 101 views
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