[Solved] Incorrect username password

[slashbit]

Service Unavailable

Hi , Got this error message on the website and also not able to logon to admin panel.

Could please check ?

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

[Unknown025]

Your account was actually suspended for high CPU usage. I've unsuspended your account, but you'll need to either figure out a way to reduce your CPU usage or upgrade to Morty or a VPS.

[slashbit]

Great thanks, I ll investigate high CPU usage.

[slashbit]

Would you be able to point me  to which processes were causing high CPU?

[slashbit]

Oh and I can't seem to login to https://tommy.heliohost.org/login_up.php
It says incorrect username password. But use cached credentials.

 

 

[slashbit]

Hi , currently not able to login with my credentials.
Could you please assist?

[MoneyBroz]

Logins on Tommy are working fine for me, if you forgot your password then you can reset it at https://heliohost.org/reset/

[wolstech]

Have you tried resetting your password using this page? https://heliohost.org/reset/

Also, try logging in using this link instead of directly into plesk: https://heliohost.org/login/

[slashbit]

Great, thanks.
Going via  https://heliohost.org/login/ works 
and also going directly via https://tommy.heliohost.org/ also works now.
I didn't change anything , my credentials stored in Chrome.
It works that's the main thing.
Thanks

[KazVee]

Glad you've been able to sign in! I'll mark this as [Solved] but let us know (by creating a new thread) if you need help with anything else. 

[wolstech]

On 5/22/2026 at 9:33 AM, slashbit said:

Would you be able to point me  to which processes were causing high CPU?

18.17 GB	0	(sd-pam)
15.41 GB	6.83 k	/usr/lib/systemd/systemd --user
9.58 GB	49.1	/opt/plesk/php/5.6/bin/php -f httpdocs/airspace_around_me/web/api/ogn_bridge_control.php
7.52 GB	293.4	python3 -u ogn_bridge.py
6.01 GB	32.3	/opt/plesk/php/5.6/bin/php -f httpdocs/airspace_around_me/web/api/collector_control.php
4.16 GB	221.7	python3 -u collector_hosted.py
767.18 MB	44.1	/opt/plesk/php/8.3/bin/php-cgi -c /home/system/ogn.helioho.st/etc/php.ini
45.25 MB	0.2	/opt/plesk/php/8.4/bin/php -f httpdocs/ogn_tools/scheduled_daily_postprocessing.php
19.34 MB	0.6	python3 Scripts/puretrack_labelsConverter_json_to_db.py
0 KB	0	[php-cgi]

Systemd load due to overuse of scheduled tasks. You need to reduce the frequency of your scheduled tasks (preferably to no more than once every 15 minutes), and make sure your code exits quickly. The jobs causing this look to be that collector_control and ogn_bridge_control task.

Scheduled tasks keeps your system account logged in when they're running, and since those two tasks are running every minute/two minutes, your account is "awake" constantly and wasting CPU.

You were close to yet another suspension today, so we turned your tasks off to prevent the suspension for you. Please reduce the frequency of the jobs. 

If you receive a third load suspension, you will be required to buy a Morty account to be unsuspended again.

EDIT: It is indeed those two tasks. This is your load chart an hour after I turned them off. Nice big cliff when the tasks stopped.

[KazVee]

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Thanks!