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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,647 topics in this forum

  1. [Solved] Secondary domain

    By DmC,
    • 1 reply
    • 122 views

  2. [Solved] Wipe my account

    By foxyedu,   
    • 1 reply
    • 98 views

  3. [Solved] Direct link on SVG gives me 404

    By DmC,
    • 2 replies
    • 126 views

  4. Are the donations a one off?

    By rsdaily,
    • 2 replies
    • 94 views

  5. [Solved] Please add two addon domains to my account

    By ronvdc,   
    • 1 reply
    • 135 views

  6. [Solved] Change the domain from saleh-hr.com to devs-zone.com

    By hayahsocial2024,
    • 2 replies
    • 144 views

  7. [Solved] Request for Domain Change to alvarovotan.eu

    By alvaro00,
    • 3 replies
    • 117 views

  8. [Solved] i'm not able to login to johnny.heliohost.org

    By i,   
    • 10 replies
    • 292 views

  9. Internal Server Error

    By titanik00,
    • 3 replies
    • 158 views

  10. [Solved] Set up SPF and DKIM

    By mricardi,
    • 1 reply
    • 80 views

  11. Website is not accessible

    By mannapijush1,
    • 1 reply
    • 91 views

  12. [Solved] Add domain

    By a0795683865,
    • 3 replies
    • 182 views

  13. The database is not properly connected

    By amiellapid06,
    • 1 reply
    • 83 views

  14. [Solved] Change my main domain from silvioprog.heliohost.us to silvioprog.dev

    By brookfra,
    • 2 replies
    • 120 views

  15. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 90 views
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