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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10063 topics in this forum

  1. [Inactive] Domain

    By fcfbin,
    • 2 replies
    • 176 views

  2. [Inactive] migration from Johnny to Tommy

    By enigmamarketing1,
    • 2 replies
    • 188 views

  3. [Inactive] Request to Set shawon.pro as Main Domain

    By shawonxmax,
    • 2 replies
    • 222 views

  4. [Inactive] Request to review my account

    By shawonxmax,
    • 2 replies
    • 212 views

  5. [Inactive] Can’t signup

    By peeky,
    • 2 replies
    • 208 views

  6. [Inactive] my site is down

    By Nikolaos,
    • 3 replies
    • 204 views

  7. [Inactive] Domain removal

    By akel,
    • 2 replies
    • 164 views

  8. [Inactive] site problem

    By genwork,
    • 10 replies
    • 419 views

  9. [Inactive] Remove Domain Name Request

    By smagr173,
    • 2 replies
    • 199 views

  10. [Inactive] Remove Domain Name Request

    By stephenmagrowski,
    • 2 replies
    • 185 views

  11. [Inactive] Is Johnny server down?

    By devashraf,
    • 3 replies
    • 270 views

  12. [Inactive] My username is alperugurcan. I want to add domain.

    By alperugurcan,
    • 2 replies
    • 146 views

  13. [Inactive] How to connect to a MySQL database hosted on a tommy server from outside?

    By akbaig,
    • 4 replies
    • 194 views

  14. [Inactive] 503 Service Unvailable

    By johnreignrojo23,
    • 2 replies
    • 258 views

  15. [Solved] Domain Change & Subdomain Request (sameerswedev)

    By sameerswedev,
    • 1 reply
    • 116 views
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