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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10063 topics in this forum

  1. [Solved] add domain

    By clairesoukup,
    • 1 reply
    • 131 views

  2. [Solved] Please add the domain ai2ai.homes, to morty

    By alberto4,
    • 1 reply
    • 128 views

  3. [Solved] Main Domain Change AND Addon Domain Request - User: ryotagtagtag

    By game_ryo,
    • 3 replies
    • 258 views

  4. [Solved] How to enable rest of SSL certificates of my domain?

    By zaisty,
    • 3 replies
    • 180 views

  5. [Solved] Domain is automatically disabled

    By luma,
    • 2 replies
    • 161 views

  6. [Solved] Add heliohost domain again

    By onsocial,
    • 1 reply
    • 174 views

  7. [Solved] Add On Domain

    By onsocial,
    • 2 replies
    • 169 views

  8. [Solved] Non tld domain/subdomain

    By jhay0719,
    • 1 reply
    • 131 views

  9. Server response time - Morty

    By misosz,
    • 0 replies
    • 126 views

  10. [Solved] Warning of violation of Heliohost terms and conditions

    By joyatour,
    • 1 reply
    • 139 views

  11. [Solved] Creating two domains

    By robev,
    • 4 replies
    • 214 views

  12. [Solved] domain name

    By kori maru,
    • 5 replies
    • 240 views

  13. [Solved] Creation of subdomain ebooks.chiquipolis.com

    By backupchiquipoli,
    • 1 reply
    • 167 views

  14. [Solved] Domain Addition Request

    By ryofist,
    • 1 reply
    • 169 views

  15. [Solved] Unable to create account/login

    By Willis,
    • 3 replies
    • 200 views
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