Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10063 topics in this forum

  1. [Solved] Add Subdomains

    By mbta98,
    • 1 reply
    • 166 views

  2. [Solved] Node.js app fails to start (Passenger) – dead-run.helioho.st – need error details from server logs

    By smel,
    • 9 replies
    • 642 views

  3. [Solved] Need Hestia installed on new VPS Mars

    By serverdb,
    • 2 replies
    • 165 views

  4. [Solved] Domain Addition

    By ryofist,
    • 1 reply
    • 151 views

  5. [Solved] Domain Addition

    By ryofist,
    • 1 reply
    • 171 views

  6. [Solved] Failed to access my MySql database from Render (started on Apr 13 around 10pm EST)

    By terrencel,
    • 6 replies
    • 400 views

  7. [Solved] plesk can not access

    By rashedur,
    • 2 replies
    • 260 views

  8. [Solved] add a domain (again)

    By ultrapizzzagd,
    • 1 reply
    • 192 views

  9. [Solved] account load, reset account

    By argoma,   
    • 1 reply
    • 311 views

  10. [Solved] Request for Additional Domain

    By kirkhezir123,
    • 1 reply
    • 178 views

  11. [Solved] Request to change Domain name

    By kirkhezir123,
    • 2 replies
    • 188 views

  12. [Solved] Request to Reset Account

    By santaninha,
    • 3 replies
    • 198 views

  13. [Solved] My website is not loading :(

    By alvaro00,
    • 2 replies
    • 188 views

  14. [Solved] Bitte Subdomain erstellen für UW

    By U-W,   
    • 1 reply
    • 187 views

  15. [Solved] Request to create a domain

    By untamed,
    • 1 reply
    • 153 views
×
×
  • Create New...