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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

10111 topics in this forum

  1. [Solved] domain can not be reached

    By bliepbliep,
    • 2 replies
    • 178 views

  2. [Solved] Account Reset Request for sameerswedev

    By sameerswedev,
    • 1 reply
    • 159 views

  3. [Solved] Different pages by IP and domain

    By sespr,   
    • 2 replies
    • 185 views

  4. [Solved] Add-On Domain Request

    By bitstream,
    • 1 reply
    • 139 views

  5. [Solved] Change Domain Name Request | techjohnrel

    By techjohnrel,
    • 2 replies
    • 186 views

  6. [Solved] Request to Change Main Domain

    By lismo,   
    • 2 replies
    • 193 views

  7. [Solved] Paid the $19 fee on Apr 30th to upgrade my account to Morty but haven't heard back from Krydos

    By admagnya,
    • 2 replies
    • 249 views

  8. [Solved] antoniodifelice.helioho.st This site can’t be reached

    By antoniodifelice,
    • 2 replies
    • 185 views

  9. [Solved] Fix DNS and add Domain

    By praveenkumarxol,
    • 1 reply
    • 136 views

  10. [Solved] DNS for bgt.heliohost.us missing after the crash

    By bgt,
    • 1 reply
    • 148 views

  11. [Solved] backupchiquipoli.helioho.st This site can’t be reached

    By backupchiquipoli,
    • 1 reply
    • 148 views

  12. [Solved] Renew account - need help

    By AdamMat,
    • 2 replies
    • 241 views

  13. [Solved] I want to buy more space

    By osmaralvarez6911,
    • 2 replies
    • 234 views

  14. [Solved] Addon Domain Request: hejrani.com

    By sasanh,   
    • 3 replies
    • 425 views

  15. [Solved] please add the domain davosparsenn.com , to morty

    By alberto4,
    • 1 reply
    • 189 views
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