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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10063 topics in this forum

  1. [Solved] Domain not pointing to HelioHost after nameserver update

    By afonsofreitas,
    • 4 replies
    • 264 views

  2. [Solved] add domain and subdomain

    By wltr,
    • 1 reply
    • 162 views

  3. [Solved] add a domain

    By ultrapizzzagd,
    • 1 reply
    • 167 views

  4. [Solved] Request For Domain Addition

    By amaljunior002,
    • 1 reply
    • 234 views

  5. [Solved] Subdomain creation

    By kaoslab,
    • 1 reply
    • 184 views

  6. [Solved] Account Unsuspension

    By rushi1819,   
    • 1 reply
    • 168 views

  7. [Solved] Reset server

    By c2s,
    • 1 reply
    • 194 views

  8. [Solved] Need to add new domain panchkosha.coreconnectyoga.com

    By imhemu,
    • 1 reply
    • 176 views

  9. [Solved] Sub-Domain

    By ragy360,
    • 2 replies
    • 202 views

  10. [Solved] Required to add new domain

    By alkastraverse,
    • 1 reply
    • 158 views

  11. [Solved] Unsolicited email thanking me for a recent 'purchase'?

    By stasi,
    • 1 reply
    • 209 views

  12. [Solved] ACTIVATE SSH Jhonny

    By diegoanc280,
    • 1 reply
    • 202 views

  13. [Solved] Reset My HelioHost Account

    By allsurej,
    • 1 reply
    • 162 views

  14. [Solved] Request to Bind Custom Domain

    By David.W,
    • 1 reply
    • 183 views

  15. [Solved] Help with SSL issue

    By chrisohps,
    • 5 replies
    • 279 views
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