robev

Thank you so much. I'm not used to this whole customer service thing. I remember the old days when I would do it myself (and often get mixed up between addon domains and subdomains)

I forgot to mention that the TLDs are thetaryag.com and parshaponders.com Is it too late?

Yes. Thank you very much.

When I log in with FileZilla to tommy.heliohost.org:1373, it opens "/" folder and all I see is a folder called "robev". When I try opening it, it says permission denied and failed to retrieve directory listing. What am I doing wrong?

Could you please create two domains for me? My username is robev. One is thetaryag (thetaryag.robbiewolfe.heliohost.us ?) The other is parshaponders (parshaponders.robbiewolfe.heliohost.us) Thanks

Interesting. Okay thank you it's all reset. If I run into any other issues I'll make a new thread.

I'm trying to reuse my old account name robev but it says it's not available. Maybe I need to cancel my VPS first? In any event I cancelled my VPS just now. Still not letting me use robev. If this is the reason for the issue perhaps it needs to be deleted first? It says it's in the queue.

Yes sorry I meant to say that.

I downloaded it. Thank you.

Right that's why I posted this here. I thought an administrator can help me... Regarding deleting things, again, I don't know if that's why my it says my account is suspended, or why I can't log into FTP, and I don't know what files are taking up so much space.

Hi. I've had both a free account on Tommy and a paid VPS for several years. I don't really use the VPS features so I'd like to close my VPS and migrate back to using my account on Tommy. https://robbiewolfe.heliohost.org username robev I've backed up what I want from my VPS. When I tried logging in using FTP to my Tommy account, it says "Authentication failed. Could not connect to server". The account details I'm using are tommy2.heliohost.org, port 1373 Perhaps those have changed? I haven't logged in in a few years. When I logged in to Plesk, it says my account was suspended. It also says there's 1001.5 MB used of 1000 MB, perhaps that's why? I'm not sure why so much space is being used. Perhaps wordpress backups. But I can't log in to FTP to check... Any help would be appreciated. Thank you.

Hello. My account name is robev My domain name is http://robbiewolfe.heliohost.org When the cPanel debacle happened, I switched to a VPS and had my files transferred. When the option to switch to a plesk account on tommy was made, I signed up for that. Eventually I was given an account, but was told I had to transfer all my updated files from the VPS to tommy. I never got around to it (been busy the past year), and simply carried on posting on my wordpress site on the VPS (I think). Eventually I planned to close the VPS and stay with the free account, but again, never got around to it... Now I'm trying to update some files on my website thetaryag.com (thetaryag.robbiewolfe.heliohost.org ?), but when I update them using FTP (tommy2.heliohost.org), they're not showing up when I load thetaryag.com. Is this because I'm modifying tommy and not the VPS? It's been so long I forgot what I'm supposed to do to update files. Maybe this is the time to close the VPS and switch to tommy... What should I do? Thanks

Thank you. Sorry, I've been really busy lately. I'll let you know when I've backed up the VPS files.

How do I back it up? Manually download from ftp? I think the main difference is my blog's WordPress database needs to be transferred over and the files I uploaded over the past few months. Not much else.

I don't know if this is automatic but I got my email asking if I want to move to plesk. After the cpanel issue I moved my account from Tommy to a paid VPS with Hestia, and I'd like to move back to Tommy/Plesk and stop paying for the VPS. I clicked the transfer link in the email. https://robbiewolfe.heliohost.org