[Solved] Warning of violation of Heliohost terms and conditions

[joyatour]

Good afternoon,
I received a warning email indicating that I have violated Heliohost's terms and conditions.

Regarding this, I would like to clarify that the login occurred at my workplace, where a colleague also has a Heliohost account.
Through this communication, I would like to request that you consider keeping both this account and the detected account, as they belong to different people.
I also want to clarify that this account is for academic purposes. Once I complete this activity, I will request to upgrade to a different plan with you for a production project.

Thank you very much for your understanding.

[KazVee]

Thank you for letting us know the situation. I have cancelled the pending suspension for your account as well as your colleague's account. 

We love referrals, so if there are others at your workplace who might benefit from an account, please let us know before anyone else signs up so we can proactively update the multiple account detection service. If we don't know in advance and a 3rd person signs up, the the system will just suspend all three of you at that point. But if you let us know ahead of time, we can prevent that inconvenience to you all. 

Please give it a few minutes for both your accounts to fully reinstate.