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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10065 topics in this forum

  1. [Solved] Add Domains and Subdomains to my Account

    By appnetwork,
    • 3 replies
    • 274 views

  2. [Solved] Request sub domain

    By spmcoolnits,
    • 2 replies
    • 198 views

  3. [Solved] Domain request, please add my subdomain to my account

    By cortadoistheonly,   
    • 3 replies
    • 252 views

  4. [Solved] Reset of account

    By sgupta,
    • 1 reply
    • 207 views

  5. [Solved] Storage exceeded on account

    By slashbit,
    • 3 replies
    • 254 views

  6. [Solved] Add domain

    By wucskkm,
    • 1 reply
    • 204 views

  7. [Solved] Add Domain

    By zaisty,
    • 1 reply
    • 197 views

  8. [Solved] Reques: Add a sub domain

    By spmcoolnits,
    • 3 replies
    • 217 views

  9. [Solved] 404 Error on New Domain

    By lia,
    • 3 replies
    • 252 views

  10. [Solved] 403 Forbidden Error

    By lia,
    • 2 replies
    • 244 views

  11. [Solved] Concerning mail

    By carlos77,
    • 6 replies
    • 347 views

  12. [Solved] Add Domain Please

    By oakleigh,
    • 1 reply
    • 193 views

  13. [Solved] Please add domain kenzieshane.my.id

    By cortadoistheonly,   
    • 2 replies
    • 219 views

  14. [Solved] Add New Domain

    By lia,
    • 2 replies
    • 191 views

  15. [Solved] Addon Domain Request

    By jedibcg,
    • 1 reply
    • 164 views
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