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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,944 topics in this forum

  1. [Solved] Spelling error on my domain

    By carolineamran,
    • 1 reply
    • 215 views

  2. [Solved] add domain

    By theskyempty,
    • 1 reply
    • 193 views

  3. [Solved] Unsuspent account

    By webmast1,
    • 10 replies
    • 499 views

  4. [Solved] Add a domain to my HelioHost account

    By tecandsoftsrv,
    • 1 reply
    • 292 views

  5. Email DNS Settings setup - SPF and DKIM

    By eliazar225,
    • 1 reply
    • 194 views

  6. Site very slow

    By nunowonder,
    • 1 reply
    • 209 views

  7. [Solved] Reset Account Request

    By fabrizziofabiano,
    • 1 reply
    • 195 views

  8. [Solved] Adding subdomain

    By frncszxc,
    • 2 replies
    • 236 views

  9. Something went wrong

    By ibra,
    • 3 replies
    • 285 views

  10. [Solved] Account suspended due to possible violation

    By slashbit,
    • 2 replies
    • 275 views

  11. [Solved] Subdomain request

    By cendarehor,
    • 2 replies
    • 275 views

  12. [Solved] adding domain

    By techhouse,
    • 3 replies
    • 257 views

  13. [Solved] Add Domain

    By thelazycat2011,
    • 2 replies
    • 266 views

  14. [Solved] create alias

    By bliepbliep,
    • 1 reply
    • 203 views

  15. [Solved] Request to Enable Node.js and npm on My Account

    By ibra,
    • 1 reply
    • 263 views
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