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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10064 topics in this forum

  1. [Solved] Email limit on subscription is 0?

    By fourteentrees,
    • 1 reply
    • 228 views

  2. [Solved] Account reset request

    By alwalid,
    • 1 reply
    • 247 views

  3. [Solved] my username is inw - please add domains shoptions.net and

    By inw,
    • 7 replies
    • 438 views

  4. [Solved] Add new domain

    By jeremybrown,
    • 2 replies
    • 278 views

  5. [Solved] plugliin.eu.org not working

    By jomocu,
    • 3 replies
    • 271 views

  6. [Solved] New domain names, please

    By roberrrrta,
    • 1 reply
    • 192 views

  7. [Solved] Add domain add.realestate.crimea.ua

    By typo3,
    • 2 replies
    • 244 views

  8. [Solved] subdomain switch possible ?

    By sanox,
    • 3 replies
    • 270 views

  9. [Solved] Request to add Morty domain: `auctionpub.channel` to `beporter`

    By beporter,
    • 1 reply
    • 243 views

  10. [Solved] add domain

    By lightningbird666,
    • 1 reply
    • 220 views

  11. [Solved] Domain Change Request

    By oshekher,
    • 3 replies
    • 276 views

  12. [Solved] SPF TXT records for ajira.org.uk

    By carolineamran,
    • 1 reply
    • 220 views

  13. [Solved] Add domains and subdomains

    By axisreject,
    • 1 reply
    • 276 views

  14. [Solved] Add TXT record to domain to verify ownership

    By cancian,
    • 3 replies
    • 319 views

  15. [Solved] Request for domain addition

    By durukan,
    • 1 reply
    • 235 views
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