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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10064 topics in this forum

  1. [Solved] Add domains

    By axisreject,
    • 1 reply
    • 208 views

  2. [Solved] Request to Add Domain api.zahraun.uk

    By theshoqanebi,
    • 1 reply
    • 237 views

  3. [Solved] I added funds to my Morty account

    By mgmason,
    • 1 reply
    • 216 views

  4. [Solved] Add Custom Domain

    By geetasaini2042,   
    • 1 reply
    • 225 views

  5. [Solved] Add Custom Domain apiv2.edumate.life

    By geetasaini2042,   
    • 1 reply
    • 199 views

  6. [Solved] Request to add domain

    By pankajsainikisha,   
    • 1 reply
    • 210 views

  7. add domains to account

    By cancian,
    • 2 replies
    • 254 views

  8. [Solved] REMOVE DOMAIN FROM MY ACCOUNT

    By chrisohps,
    • 1 reply
    • 188 views

  9. [Solved] I can't connect to my email

    By b0chard,   
    • 2 replies
    • 281 views

  10. Submitting request for subdomain

    By scutoid,
    • 1 reply
    • 203 views

  11. [Solved] change domain

    By akel,   
    • 1 reply
    • 202 views

  12. [Solved] Add a Domain

    By ryofist,
    • 1 reply
    • 243 views

  13. leejheath

    By leejheath,
    • 0 replies
    • 167 views

  14. [Solved] Additional Domain

    By carolineamran,
    • 1 reply
    • 241 views

  15. [Solved] Hello, I need to delete the agropeony.com domain and erase all its files and backups, keeping only rvan.net on the hosting.

    By mohamedabdelshaf,
    • 2 replies
    • 278 views
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