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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10065 topics in this forum

  1. [Solved] ADD A NEW DOMAIN, PLEASE

    By jeffersonmidei,
    • 1 reply
    • 316 views

  2. [Solved] I cant open vps. ping return timeout

    By metalost2,
    • 4 replies
    • 418 views

  3. [Solved] Spelling error on my domain

    By carolineamran,
    • 1 reply
    • 266 views

  4. [Solved] add domain

    By theskyempty,
    • 1 reply
    • 238 views

  5. [Solved] Unsuspent account

    By webmast1,
    • 10 replies
    • 577 views

  6. [Solved] Add a domain to my HelioHost account

    By tecandsoftsrv,
    • 1 reply
    • 352 views

  7. Email DNS Settings setup - SPF and DKIM

    By eliazar225,
    • 1 reply
    • 254 views

  8. Site very slow

    By nunowonder,
    • 1 reply
    • 250 views

  9. [Solved] Reset Account Request

    By fabrizziofabiano,
    • 1 reply
    • 245 views

  10. [Solved] Adding subdomain

    By frncszxc,
    • 2 replies
    • 287 views

  11. Something went wrong

    By ibra,
    • 3 replies
    • 341 views

  12. [Solved] Account suspended due to possible violation

    By slashbit,
    • 2 replies
    • 344 views

  13. [Solved] Subdomain request

    By cendarehor,
    • 2 replies
    • 331 views

  14. [Solved] adding domain

    By techhouse,
    • 3 replies
    • 321 views

  15. [Solved] Add Domain

    By thelazycat2011,
    • 2 replies
    • 322 views
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