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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10065 topics in this forum

  1. [Solved] add new domain

    By intraserverin,
    • 1 reply
    • 247 views

  2. [Solved] Change my username in both Hosting Account and Forum Account

    By earthyshapes,
    • 2 replies
    • 283 views

  3. [Solved] Delete and add one domain please

    By pokemonwawi,
    • 1 reply
    • 253 views

  4. [Solved] I need help pls

    By jonathani3vee,
    • 4 replies
    • 315 views

  5. [Solved] Add Custom Domain

    By pankajsainikisha,
    • 1 reply
    • 256 views

  6. [Solved] Request to change main domain to alrivaya.com (Johnny)

    By tenebrific_knight,
    • 2 replies
    • 370 views

  7. Question Regarding VPS Service and cPanel Availability

    By emmanuelfosso205,
    • 2 replies
    • 266 views

  8. [Solved] I want to add a domain

    By jonathani3vee,
    • 1 reply
    • 237 views

  9. [Solved] Custom domain request

    By litebrite,
    • 4 replies
    • 309 views

  10. want to add my own domian

    By amar63,
    • 1 reply
    • 196 views

  11. [Solved] Add new domain

    By talesaz,
    • 1 reply
    • 252 views

  12. [Solved] Email address change

    By litebrite,
    • 1 reply
    • 271 views

  13. Log in problems

    By bennikints,
    • 1 reply
    • 239 views

  14. [Solved] Request to remove domain.

    By hiswill,
    • 1 reply
    • 240 views

  15. [Solved] Request to change document root

    By hiswill,
    • 1 reply
    • 244 views
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