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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10065 topics in this forum

  1. [Solved] how to access terminal or ssh

    By noaman,
    • 1 reply
    • 279 views

  2. Queued: hh_mahmudi.abdelaziz

    By mahmudiabdelaziz,
    • 1 reply
    • 212 views

  3. [SOLVED] 503 Service Unavailable.

    By odilonse,
    • 2 replies
    • 352 views

  4. [Solved] change domain

    By tntprojects26,
    • 1 reply
    • 230 views

  5. [Solved] reset account

    By howl,
    • 1 reply
    • 235 views

  6. [Solved] Main domain change for my account

    By mozonod,
    • 1 reply
    • 251 views

  7. [Solved] brinkmj70 add new domain

    By Matt Brinkman,
    • 1 reply
    • 235 views

  8. [Solved] Request to create new subdomain

    By cacanatomilk,   
    • 1 reply
    • 256 views

  9. [Solved] Reset Account

    By echen,
    • 1 reply
    • 265 views

  10. [Solved] Request to add domain

    By mr.robot,
    • 1 reply
    • 284 views

  11. [Solved] Req for a new domain

    By ahmed92,
    • 1 reply
    • 254 views

  12. [Solved] Request to Replace Subdomain with Main Domain

    By ibra,
    • 4 replies
    • 367 views

  13. Addition of domain

    By neonstudio,
    • 1 reply
    • 251 views

  14. [Solved] New Domains

    By aguxone,
    • 1 reply
    • 275 views

  15. [Solved] Add a Domain

    By eduibin,
    • 1 reply
    • 263 views
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