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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10065 topics in this forum

  1. [Solved] E-mail dns settings Setup - SPF, DKIM, and DMARC

    By developer1,
    • 1 reply
    • 384 views

  2. [Solved] custom domain

    By not733402,
    • 1 reply
    • 216 views

  3. [Solved] 504 Gateway Timeout on Entire Hosting Account — Urgent Help Needed

    By Texus,
    • 1 reply
    • 274 views

  4. [Solved] Add Custom Domain

    By stark38767,
    • 2 replies
    • 284 views

  5. [Solved] Add Domain Name

    By gsakola,
    • 5 replies
    • 371 views

  6. [Solved] Remote DB Access for Small Project

    By johnnythrash,
    • 3 replies
    • 289 views

  7. Add domains

    By mbta98,
    • 1 reply
    • 183 views

  8. info downtime

    By w2hsystem,
    • 1 reply
    • 181 views

  9. Issues extracting zip

    By developer1,
    • 2 replies
    • 810 views

  10. [Solved] edit dns

    By jnreyy,
    • 1 reply
    • 249 views

  11. [Solved] Got blocked due to too much login attempts

    By thofficial,
    • 0 replies
    • 232 views

  12. My account suspended

    By Aradkane,
    • 6 replies
    • 402 views

  13. My acount suspended

    By Aradkane,
    • 1 reply
    • 178 views

  14. [Solved] new domain request

    By cyranicusmcneff,
    • 1 reply
    • 308 views

  15. [Solved] Removing websites

    By harmer,
    • 2 replies
    • 253 views
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