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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10065 topics in this forum

  1. [Solved] Add Subdomain to my Account

    By srjnetwork,
    • 1 reply
    • 240 views

  2. [Solved] ADD DOMAIN, REMOVE DOMAIN (Host Plan: Morty, Username: Softhauz)

    By softhauz,
    • 2 replies
    • 394 views

  3. [Solved] Add Subdomains to my Account

    By srjnetwork,
    • 1 reply
    • 257 views

  4. Help with FTP user addition.

    By vivekrajan007,
    • 1 reply
    • 237 views

  5. My web page will not open - error message: "This site can’t provide a secure connection"

    By wapps,   
    • 3 replies
    • 338 views

  6. [Solved] Create an addon domain, subdomain

    By ngochsn,
    • 1 reply
    • 272 views

  7. [Solved] Domain Name Changing

    By mahmudiabdelaziz,
    • 1 reply
    • 248 views

  8. [Solved] Account Reset

    By PoppaBuzz,
    • 2 replies
    • 333 views

  9. DNS records - Google Search Console

    By talesaz,
    • 3 replies
    • 326 views

  10. [Solved] Add Domain Name

    By carolineamran,
    • 1 reply
    • 232 views

  11. [Solved] Add new domains

    By duplex,
    • 1 reply
    • 288 views

  12. [Solved] Add new domain

    By mohdikram465,
    • 5 replies
    • 485 views

  13. [Solved] Domain request

    By ithinktherfore,   
    • 1 reply
    • 254 views

  14. DNS record

    By mohdikram465,
    • 1 reply
    • 200 views

  15. [Solved] Add a Domain Name and Retain the Original One

    By Chris Rempillo,
    • 3 replies
    • 375 views
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