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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10066 topics in this forum

  1. [Solved] request ssh

    By flowserv,
    • 1 reply
    • 345 views

  2. [Solved] Domain addition + deletion request.

    By vivekrajan007,
    • 1 reply
    • 335 views

  3. [Solved] Reset host to default

    By sat4all,
    • 2 replies
    • 316 views

  4. [Solved] Add New Domain pls

    By zerajerzasouma14,
    • 1 reply
    • 262 views

  5. [Solved] ADD DOMAIN AND SUBDOMAINS PLEASE

    By brunomanoelfb,
    • 9 replies
    • 782 views

  6. [Solved] Request to enable SSH access on Johnny

    By blasco86,
    • 2 replies
    • 330 views

  7. [Solved] Morty top up?

    By beporter,
    • 4 replies
    • 489 views

  8. [Solved] I want to add a domain name to my account

    By samdav,
    • 7 replies
    • 537 views

  9. [Solved] Add new domain please

    By pokemonwawi,
    • 1 reply
    • 299 views

  10. Multiple account

    By alchimistofcrypt,
    • 1 reply
    • 249 views

  11. [Solved] CHANGE MY DOMAIN NAME

    By merakhataml,
    • 3 replies
    • 382 views

  12. [Solved] ADD DOMAIN PLEASE

    By osmaralvarez6911,
    • 1 reply
    • 282 views

  13. [Solved] Plesk mobile app error

    By piyushukani,
    • 3 replies
    • 445 views

  14. 504 Gateway Time-out

    By marvelousaare,
    • 2 replies
    • 350 views

  15. [Solved] Possible Error Detected on My Account

    By yolder,
    • 1 reply
    • 318 views
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