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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10066 topics in this forum

  1. [Solved] URL change

    By chanders,
    • 5 replies
    • 591 views

  2. [Solved] Request to Change Domain URL

    By phongnd1082,
    • 2 replies
    • 347 views

  3. Account Suspended? Found the reason.

    By sphinx0945,
    • 1 reply
    • 250 views

  4. [Solved] My website suddenly not working

    By Palpale,
    • 7 replies
    • 653 views

  5. [Solved] add domain

    By w2hsystem,
    • 1 reply
    • 341 views

  6. [Solved] Adding domain

    By archlinux635,
    • 2 replies
    • 318 views

  7. [Solved] Request to Add Domain: shomaroho.qzz.io

    By arifchy369,   
    • 1 reply
    • 582 views

  8. [Solved] Add new domain please

    By pokemonwawi,
    • 1 reply
    • 288 views

  9. [Solved] Remove subdomain

    By dramadan,
    • 1 reply
    • 309 views

  10. [Solved] Appeal Regarding Possible Terms of Service Violation

    By yolder,
    • 1 reply
    • 366 views

  11. [Solved] Add a new domain to my account

    By kpfv,
    • 1 reply
    • 269 views

  12. [Solved] Request to change subdomain name.

    By sphinx0945,
    • 1 reply
    • 298 views

  13. "Unable to login with that username and password."

    By talesaz,
    • 6 replies
    • 670 views

  14. Wordpress manual download

    By directwfc,
    • 1 reply
    • 216 views

  15. Logging in from a school internet connection where another student also has an account

    By brandonramirez,
    • 0 replies
    • 246 views
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