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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10066 topics in this forum

  1. [Solved] Account reset for over9000

    By over9000,
    • 2 replies
    • 442 views

  2. [Solved] Add domain to my tomy plan

    By longthor,
    • 1 reply
    • 521 views

  3. [Solved] Request to Add an Addon Domain for QuantumExchange.

    By rokinyt55,
    • 3 replies
    • 665 views

  4. [Solved] Request to Add an Addon Domain for QuantumExchange.

    By rokinyt55,
    • 1 reply
    • 453 views

  5. [Solved] Add On Domain Request

    By jchal,
    • 2 replies
    • 738 views

  6. SSL not installed on erp.hyflowmarine.com

    By vivekrajan007,
    • 1 reply
    • 460 views

  7. [Solved] Python not working

    By felixasimplex,
    • 2 replies
    • 712 views

  8. [Solved] Domain addition

    By vivekrajan007,
    • 1 reply
    • 475 views

  9. Technical Assistance Needed: Database Error During Sngine Script Installation

    By OussAma ElOGRI,
    • 3 replies
    • 906 views

  10. [Solved] New subdomain

    By costacja,
    • 1 reply
    • 595 views

  11. [Solved] Seemingly lost my account: "Unable to log in with that username and password" when attempting login

    By pizzapizza72,
    • 1 reply
    • 301 views

  12. [Solved] Request Addon Domain

    By pbryan,
    • 1 reply
    • 667 views

  13. [Solved] Add subdomain to existing domain

    By pizzapizza72,
    • 1 reply
    • 806 views

  14. [Solved] Add domain. username vivekrajan007

    By vivekrajan007,
    • 1 reply
    • 294 views

  15. [Solved] Add new domain please

    By pokemonwawi,
    • 1 reply
    • 673 views
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