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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10066 topics in this forum

  1. Complete website backup to dropbox

    By r0nmlt,
    • 2 replies
    • 988 views

  2. Urgent: Help needed — Document root locked, 504 Gateway, PHP settings & app setup (username: osamalovirboy, site: turkiii.helioho.st)

    By osamalovirboy,
    • 1 reply
    • 783 views

  3. [Solved] I want to add a domain to my account

    By pizzapizza72,
    • 1 reply
    • 306 views

  4. [Solved] Reset My account

    By douglaswebster21,
    • 1 reply
    • 300 views

  5. Request free subdomain for my VPS

    By Giulio Easyconsulting,
    • 1 reply
    • 616 views

  6. [Solved] remove domain from account

    By cesvillalta,
    • 2 replies
    • 334 views

  7. VPS renewal link request

    By hoi4gamer123,
    • 2 replies
    • 812 views

  8. [Solved] Update SPF, DKIM, and DMARC records

    By nelavoi,
    • 1 reply
    • 683 views

  9. [Solved] Please add and delete the following domain

    By ivatsa,
    • 1 reply
    • 807 views

  10. [Solved] reset my account

    By alkastraverse,
    • 1 reply
    • 355 views

  11. [Solved] required to add new domain

    By alkastraverse,
    • 1 reply
    • 1.4k views

  12. [Solved] Clarification Regarding My Recent Login

    By nathanielcaimoso,
    • 1 reply
    • 425 views

  13. [Solved] Removal of domain and adding of domain

    By tinagolden,
    • 3 replies
    • 1.6k views

  14. [Solved] Request to Add a Subdomain

    By fady,
    • 1 reply
    • 961 views

  15. reset

    By jeroenhoefkens,
    • 1 reply
    • 941 views
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