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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

10169 topics in this forum

  1. [Solved] add domains to my new account

    By mgmason,
    • 4 replies
    • 516 views

  2. [Solved] I want to add a domain to my account

    By rck1753,
    • 1 reply
    • 345 views

  3. [Solved] Reset My account

    By douglaswebster21,
    • 1 reply
    • 348 views

  4. Complete website backup to dropbox

    By r0nmlt,
    • 2 replies
    • 1k views

  5. Urgent: Help needed — Document root locked, 504 Gateway, PHP settings & app setup (username: osamalovirboy, site: turkiii.helioho.st)

    By osamalovirboy,
    • 1 reply
    • 867 views

  6. [Solved] I want to add a domain to my account

    By pizzapizza72,
    • 1 reply
    • 348 views

  7. [Solved] Reset My account

    By douglaswebster21,
    • 1 reply
    • 332 views

  8. Request free subdomain for my VPS

    By Giulio Easyconsulting,
    • 1 reply
    • 644 views

  9. [Solved] remove domain from account

    By cesvillalta,
    • 2 replies
    • 370 views

  10. VPS renewal link request

    By hoi4gamer123,
    • 2 replies
    • 850 views

  11. [Solved] Update SPF, DKIM, and DMARC records

    By nelavoi,
    • 1 reply
    • 713 views

  12. [Solved] Please add and delete the following domain

    By ivatsa,
    • 1 reply
    • 835 views

  13. [Solved] reset my account

    By alkastraverse,
    • 1 reply
    • 401 views

  14. [Solved] required to add new domain

    By alkastraverse,
    • 1 reply
    • 1.4k views

  15. [Solved] Clarification Regarding My Recent Login

    By nathanielcaimoso,
    • 1 reply
    • 470 views
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