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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10066 topics in this forum

  1. Uncreated

    By ibra,
    • 1 reply
    • 378 views

  2. [Solved] Reset my account

    By ibra,
    • 3 replies
    • 511 views

  3. Not Found The requested

    By ibra,
    • 1 reply
    • 374 views

  4. [Solved] Delete and add Domain please

    By pokemonwawi,
    • 1 reply
    • 520 views

  5. [Solved] Hi, I would like to add my domain.

    By freebeedee,
    • 2 replies
    • 488 views

  6. [Solved] Hi, I would like to add my domain.

    By freebeedee,
    • 1 reply
    • 394 views

  7. [Solved] Possible Terms of Service violation detected

    By pokemonwawi,
    • 3 replies
    • 474 views

  8. [Solved] the domain stopped serving duo to this configuration

    By osmaralvarez6911,
    • 4 replies
    • 613 views

  9. php open base dir restriction and graditudinal blessings (gratitude)

    By ajaxStardust,
    • 0 replies
    • 520 views

  10. [Solved] Add New Domain please

    By pokemonwawi,
    • 1 reply
    • 367 views

  11. 404

    By w2hsystem,
    • 2 replies
    • 404 views

  12. [Solved] Add domain name

    By langb6416,
    • 1 reply
    • 355 views

  13. [Solved] 502 Bad Gateway

    By tdm,
    • 1 reply
    • 467 views

  14. remote acess to the postgresql database from any ip

    By camilogeo,
    • 2 replies
    • 405 views

  15. add addon domain.

    By lechatnoirgaleri,
    • 1 reply
    • 327 views
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