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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10066 topics in this forum

  1. [Solved] add the domain

    By live7day,
    • 1 reply
    • 369 views

  2. add domain to my account

    By mannapijush1,   
    • 1 reply
    • 316 views

  3. [Solved] I want to change my domain name

    By soloriderxi,
    • 1 reply
    • 463 views

  4. can i change my domain and username

    By carbonapi,
    • 3 replies
    • 677 views

  5. [Solved] Add custom domain

    By genwork,
    • 1 reply
    • 399 views

  6. [Solved] Subdomain Addition Request [hostel.helioho.st]

    By evram,
    • 1 reply
    • 338 views

  7. [Solved] Add domain to Plesk account

    By fitulus,
    • 3 replies
    • 539 views

  8. [Solved] Subdomain Creation

    By oliverlespar,
    • 1 reply
    • 2.6k views

  9. I am getting spam emails from my own domain

    By b0chard,
    • 7 replies
    • 797 views

  10. adding a domain

    By mostomosto,
    • 2 replies
    • 371 views

  11. [Solved] Adding Custom Domain

    By boomarenio,
    • 1 reply
    • 396 views

  12. Request to Enable SPF, DKIM, and DMARC for My Domain

    By cacanatomilk,
    • 1 reply
    • 315 views

  13. [Solved] Account Reset

    By ankit93,
    • 1 reply
    • 488 views

  14. setup email from my custom domain [urbanshed.in]

    By urbanshed,
    • 7 replies
    • 765 views

  15. [Solved] Request for MariaDB module in Python 3.12

    By dylanlewis11,
    • 2 replies
    • 2.2k views
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