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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10066 topics in this forum

  1. [Solved] Request to Add new Subdomains

    By adilnbabras,   
    • 1 reply
    • 337 views

  2. [Solved] I'd like to add a domain

    By nikede,   
    • 1 reply
    • 439 views

  3. [Solved] May I add one of my new domains?

    By bananabox,   
    • 3 replies
    • 523 views

  4. [Solved] Change main domain and root path

    By souovito,
    • 4 replies
    • 628 views

  5. [Solved] New domain

    By jsantosdias,
    • 1 reply
    • 373 views

  6. [Solved] Request to Add Domains/Subdomains for My Account

    By andromedasokito,
    • 1 reply
    • 374 views

  7. [Solved] I would like to request a subdomain

    By alex11315,
    • 1 reply
    • 326 views

  8. [Solved] Website Error

    By trader joe,
    • 2 replies
    • 372 views

  9. [Solved] AlexLiss216 Subdomain Request

    By alexliss216,   
    • 5 replies
    • 562 views

  10. [Solved] Link external DNS records to account

    By efinn,   
    • 1 reply
    • 489 views

  11. [Solved] Downloads no longer doing anything?

    By lilychan,
    • 6 replies
    • 851 views

  12. [Solved] Request to add domain

    By b0chard,   
    • 4 replies
    • 536 views

  13. Create an online SQL database for people to access

    By leonewema,
    • 1 reply
    • 383 views

  14. Webmail (roundcube) in Tommy seems down

    By appmaker,
    • 0 replies
    • 255 views

  15. [Solved] add Domain

    By w2hsystem,
    • 1 reply
    • 451 views
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