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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10066 topics in this forum

  1. [Solved] Subscription frozen due to exceeding memory limit

    By s28211,
    • 1 reply
    • 396 views

  2. user: wapps. Appache restart

    By wapps,
    • 2 replies
    • 377 views

  3. my Username is: engrprimusapps, and doman is nizeman.com

    By engrprimusapps,
    • 1 reply
    • 297 views

  4. [Solved] Account Reset

    By moddriodco,
    • 1 reply
    • 364 views

  5. [Solved] rename account

    By sccccisclub,
    • 3 replies
    • 496 views

  6. [Solved] Add a custom domain to my account

    By heliohostletharg,   
    • 1 reply
    • 411 views

  7. I'm interested to add a custom domain in my account

    By shubokha,
    • 1 reply
    • 318 views

  8. [Solved] account: wapps Please reset my account.

    By wapps,
    • 1 reply
    • 351 views

  9. [Solved] Add Domain

    By stoffel,
    • 1 reply
    • 446 views

  10. [Solved] Add new subdomain

    By b0chard,
    • 2 replies
    • 465 views

  11. [Solved] Adding domain

    By filmdizizle,
    • 1 reply
    • 447 views

  12. New users: wapps. Not sure of asking for help protocol. Forum issue #64677. Database connection not working

    By wapps,
    • 1 reply
    • 416 views

  13. [Solved] Add Domain - 添加域名

    By yue86006490,   
    • 1 reply
    • 341 views

  14. Add Domain [malware8148]

    By malware8148,
    • 9 replies
    • 809 views

  15. [Solved] domain add

    By filmdizizle,
    • 1 reply
    • 450 views
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