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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10066 topics in this forum

  1. [Solved] Adding of domain

    By Tina golden,   
    • 1 reply
    • 498 views

  2. [Solved] My domain doesn't work

    By themyth,
    • 8 replies
    • 911 views

  3. [Solved] Add domain to account

    By greggolong,   
    • 2 replies
    • 514 views

  4. [Solved] I want to add a new domain

    By themyth,
    • 1 reply
    • 468 views

  5. [Solved] Adding of domain

    By Tina golden,
    • 1 reply
    • 570 views

  6. [Solved] Is my website set correctly?

    By gmpintus,
    • 4 replies
    • 702 views

  7. Request for Account Deletion – Tommy Server (Username: niaoniao)

    By Naomi Liu,
    • 1 reply
    • 499 views

  8. [Solved] Request to Download Current Files for Backup – SkillConnect Website

    By Naomi Liu,   
    • 1 reply
    • 509 views

  9. Can not remove open_basedir restrictions

    By msbsurfi,
    • 1 reply
    • 477 views

  10. Permission Adjustment Request for Directory

    By talesaz,
    • 0 replies
    • 391 views

  11. [Solved] Suspicious Login Detected

    By monoista,
    • 2 replies
    • 462 views

  12. [Solved] Add a Domain

    By eduibin,
    • 1 reply
    • 424 views

  13. [Solved] Add Domain

    By eduibin,
    • 2 replies
    • 535 views

  14. [Solved] Adding a domain

    By gmpintus,
    • 2 replies
    • 603 views

  15. [Solved] Domain removal

    By talesaz,
    • 1 reply
    • 463 views
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