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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10066 topics in this forum

  1. Cannot connect to MySql

    By codename25,
    • 1 reply
    • 515 views

  2. [Solved] Can you add subdomain (web.funapp.in)

    By funappin,   
    • 1 reply
    • 520 views

  3. Add a domain

    By fourteentrees,
    • 1 reply
    • 437 views

  4. UpdraftPlus Restore error: 504

    By garrigue,
    • 10 replies
    • 2.7k views

  5. [Solved] Need Help – public_html Folder Deleted by Mistake

    By alexys21,   
    • 1 reply
    • 565 views

  6. I am unable to access the email accounts I have created.

    By live7day,
    • 1 reply
    • 470 views

  7. [Solved] Please enable Java for my Tommy account

    By alexys21,
    • 1 reply
    • 629 views

  8. [Solved] remove a domain

    By y-river,   
    • 2 replies
    • 600 views

  9. laravel install

    By visionm,
    • 1 reply
    • 552 views

  10. [Solved] Permission Denied for Schedule Task Page 1 2

    By shazee09,
    • 21 replies
    • 2.7k views

  11. [Solved] Add custom domain

    By dxmucamba,   
    • 1 reply
    • 558 views

  12. [Solved] Remove domain

    By carloceli23,
    • 4 replies
    • 761 views

  13. Question regarding domains registered on my hosting (b3t0r0ck)

    By b3t0r0ck,
    • 1 reply
    • 452 views

  14. [Solved] Revert Domain Request

    By streetartlist,
    • 1 reply
    • 463 views

  15. [Solved] I would like to add another domain

    By frncszxc,   
    • 1 reply
    • 514 views
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