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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10066 topics in this forum

  1. AbanteCart not working

    By adriannaranjor94,
    • 4 replies
    • 630 views

  2. [Solved] add subdomain to my account

    By chrisohps,
    • 1 reply
    • 499 views

  3. Transfer old emails from other hosting

    By chrisohps,
    • 4 replies
    • 725 views

  4. I wanna transfer my domains

    By chekavokolyan,
    • 1 reply
    • 477 views

  5. [Solved] Change DNS Records

    By zdsa,
    • 1 reply
    • 510 views

  6. dosprn.com regularly becomes unavailable

    By dosprn,
    • 1 reply
    • 436 views

  7. Request python library: pagekite or pytunnel or anything for reverse tunnel.

    By hugodec,
    • 0 replies
    • 343 views

  8. [Solved] Add Domain

    By samsite2,   
    • 1 reply
    • 489 views

  9. [Solved] Add domain

    By adriannaranjor94,
    • 1 reply
    • 434 views

  10. [Solved] Change Domain Request

    By francodn,   
    • 1 reply
    • 429 views

  11. [Solved] Please add a subdomain to my site :)

    By b0chard,   
    • 2 replies
    • 542 views

  12. [Solved] Add subdomain

    By geggel,   
    • 1 reply
    • 493 views

  13. [Solved] Magiccanvas7998 New subdomain Request

    By magiccanvas7998,   
    • 1 reply
    • 462 views

  14. 503 Service Unavailable - Laggy website

    By grnybgr,
    • 1 reply
    • 494 views

  15. [Solved] Can't acces mailbox

    By geggel,
    • 2 replies
    • 572 views
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