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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10066 topics in this forum

  1. External MySQL Database

    By michaelhoffman,   
    • 2 replies
    • 459 views

  2. [Solved] Add domain name

    By langb6416,
    • 1 reply
    • 326 views

  3. [Solved] add domain to account ignaciomtds

    By ignaciomtds,
    • 1 reply
    • 407 views

  4. [Solved] Vrijschot

    By tjpronk,
    • 3 replies
    • 465 views

  5. Node.js App Fails to Start - No Logs on Plesk

    By aiwodemaya,
    • 2 replies
    • 1.5k views

  6. [Solved] Can i add my own domain to my web? i want to make into cuanin.ceee17.xyz, i already have the ceee17.xyz domain

    By jessenchayadi17,   
    • 1 reply
    • 360 views

  7. Account reset

    By hsorsa,
    • 1 reply
    • 353 views

  8. SSH access

    By gmpintus,
    • 2 replies
    • 607 views

  9. [Solved] user: wapps    Please reset account.

    By wapps,   
    • 1 reply
    • 345 views

  10. [Solved] Add Domain

    By pokemonwawi,
    • 1 reply
    • 443 views

  11. [Solved] One more domain please

    By philipesouza,
    • 3 replies
    • 534 views

  12. User=wapps. Restoring Backup

    By wapps,
    • 8 replies
    • 819 views

  13. [Solved] Route external domain to helio hosted webspace

    By cwsvjudo,   
    • 4 replies
    • 581 views

  14. user: wapps. Deleting/Removing folder from root directory.

    By wapps,
    • 3 replies
    • 536 views

  15. [Solved] add domain

    By w2hsystem,
    • 2 replies
    • 442 views
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