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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10066 topics in this forum

  1. reset my hosting account then add the domain after the reset

    By celesta1,
    • 3 replies
    • 408 views

  2. [Solved] Reset account stephenw

    By stephenw,
    • 1 reply
    • 338 views

  3. Help with environment (.env) setup with Python and Flask on Jonny

    By dkobrin,
    • 1 reply
    • 506 views

  4. [Solved] add domain

    By w2hsystem,
    • 1 reply
    • 344 views

  5. [Solved] Request to change main domain

    By adipra,
    • 1 reply
    • 347 views

  6. [Solved] Adding subdomain

    By frncszxc,
    • 2 replies
    • 337 views

  7. [Solved] Request for Full Account Reset

    By live7day,
    • 1 reply
    • 449 views

  8. [Solved] Add alkverse.mooo.com to account

    By alkastraverse,
    • 1 reply
    • 1.2k views

  9. SMTP Mail not working

    By abhisrv2,
    • 3 replies
    • 723 views

  10. clear my acc & add domin

    By celesta1,
    • 3 replies
    • 441 views

  11. [Solved] Create a new domain name

    By emmanuelfosso206,
    • 1 reply
    • 354 views

  12. [Solved] Need to reset my domain to a default HelioHost subdomain like adityakhandual.heliohost.org

    By adityakhandual,
    • 2 replies
    • 419 views

  13. Hello, I would like to reset my domain on the Tommy server back to the default HelioHost subdomain (e.g., adityakhandual.heliohost.org). Currently, it is set to e-comm.merce.in. Username: [adityakhandual] Server: Tommy Thank you!

    By adityakhandual,
    • 1 reply
    • 314 views

  14. [Solved] Request for Subdomain

    By srinathk,
    • 1 reply
    • 317 views

  15. I’m trying to disable directory listing using .htaccess

    By urbanshed,
    • 2 replies
    • 485 views
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