[Solved] Unsuspend Request - High Load caused by Moodle Extension installed via Softaculous

[wilsonoey]

Hello HelioHost Team,

 

I am writing to kindly request the unsuspension of my account on the Tommy server.

 

My account was suspended due to high load. I believe the cause was the last modification made to my Moodle installation - I had recently installed a new Moodle extension/plugin through Softaculous (the latest version available). Shortly after, the AI assistant Antigravity helped me make further modifications to the Moodle setup, and I believe those changes unintentionally caused the server to experience high load, which led to my account being suspended.

 

I apologize for the inconvenience this has caused to the server and other users. I was not aware that the plugin and subsequent modifications would put such a strain on the server resources.

 

I have now understood the impact and will be more careful with resource-intensive plugins and modifications going forward. If needed, I am also willing to remove or reconfigure the problematic Moodle extension to prevent this from happening again.

 

Could you please unsuspend my account at your earliest convenience? I would greatly appreciate it.

 

Thank you very much for your time and support.

 

Best regards

[KazVee]

I've unsuspended your account. It can take up to 2 full hours for it to be completely reinstated. 

Moodle is unfortunately quite demanding on the server. You can see the results of some load testing we did a while back here: https://wiki.helionet.org/Common_Software_Load

You can keep an eye on your account load here: https://heliohost.org/dashboard/load/