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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10066 topics in this forum

  1. DNS Changes

    By joyusecommerce,
    • 3 replies
    • 569 views

  2. Landsurvey-app

    By Peace Orazu,
    • 1 reply
    • 510 views

  3. [Solved] Change Domain Request

    By stephenmagrowski,
    • 2 replies
    • 714 views

  4. [Solved] Change domain name

    By hannanbhatti,
    • 1 reply
    • 526 views

  5. Unable to login my email using Claws Mail email client

    By b0chard,   
    • 2 replies
    • 628 views

  6. SMTP Timeout — Unable to Connect to mail.tanzilskill.helioho.st

    By ibra,
    • 5 replies
    • 659 views

  7. Can't connect to DB, please check inserted data

    By ibra,
    • 1 reply
    • 431 views

  8. Request to Add Subdomain to my account

    By brunomanoelfb,
    • 1 reply
    • 385 views

  9. phpMyAdmin

    By ibra,
    • 3 replies
    • 510 views

  10. [Solved] Website reactivation request

    By marcodalcanto,
    • 3 replies
    • 509 views

  11. Possible Terms of Service violation detected

    By rmx1986,
    • 1 reply
    • 312 views

  12. i want to change my domain (https://bluesky4e.heliohost.us/) to (https://olvproxy.heliohost.us/)

    By dwyazzo2000,
    • 1 reply
    • 369 views

  13. DNS records for email

    By imimbergman,
    • 2 replies
    • 506 views

  14. [Solved] Request to add a new domain name and remove the old one

    By blueyesk,
    • 1 reply
    • 507 views

  15. [Solved] Add a new subdomain in my account

    By ai,   
    • 1 reply
    • 351 views
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