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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10065 topics in this forum

  1. [Solved] Domains Request

    By arco,
    • 1 reply
    • 228 views

  2. [Solved] domain

    By mixedmediam,   
    • 1 reply
    • 226 views

  3. [Solved] add domain name

    By shanedraws,
    • 1 reply
    • 200 views

  4. johnny ssl cert expired

    By thofficial,   
    • 2 replies
    • 254 views

  5. [Solved] Request for Java Web Application (.war) Deployment - Username: duynguyen0407

    By duynguyen0407,
    • 1 reply
    • 258 views

  6. [Solved] reset account

    By cyranicusmcneff,
    • 1 reply
    • 247 views

  7. [Solved] Urgent: SNI Mismatch / SSL Routing Issue on All Domains & Subdomains (Username: texu)

    By Texus,
    • 1 reply
    • 1.4k views

  8. Please add alias domain synapsejournals.dedyn.io

    By khamdanaf,
    • 1 reply
    • 234 views

  9. [Solved] Wildcard SSL/TLS certificate - not secured

    By AdamMat,
    • 3 replies
    • 329 views

  10. [Solved] Server Error 503 Service Temporarily Unavailable

    By AdamMat,
    • 2 replies
    • 355 views

  11. I cannot send message from my mail account

    By kaviaresidence,
    • 1 reply
    • 258 views

  12. [Solved] please restore my account

    By aqillapradisa,
    • 1 reply
    • 194 views

  13. [Solved] add new domains

    By gianbr,
    • 1 reply
    • 227 views

  14. [Solved] Problem with Flarum

    By archlinux635,   
    • 9 replies
    • 597 views

  15. subscride to a domain name

    By appworksolutions,
    • 1 reply
    • 273 views
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