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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10065 topics in this forum

  1. Can I test python erp here

    By tenebrific_knight,
    • 0 replies
    • 227 views

  2. [Solved] Please create me a Lily account

    By nazzan,
    • 1 reply
    • 309 views

  3. It says account don't exist

    By tenebrific_knight,
    • 1 reply
    • 296 views

  4. [Solved] add a new domain

    By seabirdr,
    • 2 replies
    • 268 views

  5. [Solved] Reset account

    By zephyrion,
    • 1 reply
    • 236 views

  6. [Solved] New Domain

    By landowner1009,
    • 4 replies
    • 363 views

  7. [Solved] add a domain for kgb1

    By Katherine Brinkman,
    • 1 reply
    • 245 views

  8. [Solved] Reset my account

    By raonek,
    • 1 reply
    • 249 views

  9. [Solved] Request to add domain "kursus.koosty.web.id"

    By koosty,   
    • 2 replies
    • 316 views

  10. [Solved] Add domain

    By wyojhzhxa,
    • 1 reply
    • 196 views

  11. [Solved] Add domains

    By mbta98,
    • 2 replies
    • 300 views

  12. [Solved] Swap domain for doodlemo

    By doodlemo,   
    • 1 reply
    • 288 views

  13. [Solved] Add new domains

    By vivekrajan007,
    • 2 replies
    • 247 views

  14. [Solved] Request account on Lily Server

    By snowlime,
    • 2 replies
    • 317 views

  15. [Solved] Increase the upload_max_filesize on PHP 8.4.15 to 20M

    By Palpale,
    • 7 replies
    • 628 views
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