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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10064 topics in this forum

  1. [Solved] Addon Domain

    By altrofriuli,
    • 2 replies
    • 219 views

  2. [Solved] Reset Account

    By thetiredkew,
    • 1 reply
    • 210 views

  3. Glitches on websites i have

    By itsmarkmcbgyt,
    • 1 reply
    • 184 views

  4. [Solved] Please reset my Account!

    By cortadoistheonly,
    • 2 replies
    • 229 views

  5. [Solved] Add New Domain

    By lia,
    • 1 reply
    • 173 views

  6. [Solved] Reset Account

    By lia,
    • 2 replies
    • 209 views

  7. [Solved] Requesting for adding custom subdomain and subsubdomains

    By itsmarkmcbgyt,
    • 3 replies
    • 229 views

  8. [Solved] please add domains: aftershannnon.com & aftershannon.helioho.st to johnny

    By alberto4,
    • 1 reply
    • 217 views

  9. [Solved] Add New Domain

    By lia,
    • 2 replies
    • 213 views

  10. [Solved] Reset Account

    By bbc,
    • 1 reply
    • 257 views

  11. [Solved] Request for Account Reset named "chicfriperie"

    By chicfriperie,
    • 2 replies
    • 286 views

  12. [Solved] Delete domains

    By jomocu,
    • 1 reply
    • 222 views

  13. [Solved] Add Own Domain

    By erk360dev,
    • 1 reply
    • 233 views

  14. [Solved] Add Domain

    By lightningbird666,
    • 1 reply
    • 224 views

  15. [Solved] php version problem...?

    By cortadoistheonly,
    • 2 replies
    • 482 views
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