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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10063 topics in this forum

  1. [Solved] Adding a domain

    By aviera,
    • 1 reply
    • 166 views

  2. [Solved] Domain addition

    By vivekrajan007,
    • 1 reply
    • 169 views

  3. [Solved] Password protection issues

    By a1642979808,
    • 4 replies
    • 358 views

  4. [Solved] Request WSGI Control Access

    By a1642979808,
    • 1 reply
    • 210 views

  5. [Solved] add domain

    By w2hsystem,
    • 1 reply
    • 201 views

  6. [Solved] Webmail not working

    By vvenet,
    • 6 replies
    • 394 views

  7. [Solved] add domain and Subdomain

    By wltr,
    • 1 reply
    • 191 views

  8. [Solved] Please unsuspend my account

    By futureeternal,
    • 4 replies
    • 242 views

  9. [Solved] Enable SSH access

    By dtfj,   
    • 1 reply
    • 235 views

  10. [Solved] Add a domain and subdomain

    By seeked,
    • 1 reply
    • 172 views

  11. [Solved] Sudden 500 Server Error After WSGI

    By softhauz,
    • 1 reply
    • 212 views

  12. [Solved] Delete site

    By fatalslink,
    • 1 reply
    • 149 views

  13. [Solved] onlymoths.helioho.st > onlymoths.gay

    By avarnex,
    • 1 reply
    • 194 views

  14. [Solved] add new domain to account

    By kevingor,
    • 1 reply
    • 204 views

  15. [Solved] Perimeter.helioho.st -> perimeter.top

    By fifthglyph,
    • 1 reply
    • 199 views
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