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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10063 topics in this forum

  1. [Solved] Domain implementation for my website

    By benyaminayoucef,
    • 2 replies
    • 202 views

  2. [Solved] Add domain to account username kdn: new domain: lurkn.app

    By kdn,
    • 1 reply
    • 183 views

  3. [Solved] Add SPF, DKIM, and DMRC to my Account

    By douglaswebster21,
    • 2 replies
    • 211 views

  4. [Solved] Update domain

    By manur123,
    • 1 reply
    • 170 views

  5. [Solved] How to get Java/JSP

    By manur123,
    • 1 reply
    • 170 views

  6. [Solved] change domain

    By tntprojects26,
    • 1 reply
    • 162 views

  7. [Solved] Add subdomain please

    By seekedx,
    • 1 reply
    • 206 views

  8. [Solved] Add-On Domain Request

    By bitstream,
    • 1 reply
    • 162 views

  9. [Solved] Request to reset my Account to start over

    By elkhaddir,
    • 4 replies
    • 294 views

  10. [Solved] Domain change

    By vagos,
    • 1 reply
    • 157 views

  11. [Solved] Add My Domain

    By nulineng,
    • 2 replies
    • 161 views

  12. [Solved] Addon domain

    By neur0g1rl,
    • 1 reply
    • 139 views

  13. [Solved] Subdomain creation

    By kaoslab,
    • 1 reply
    • 169 views

  14. [Solved] Add-On Domain Request

    By bitstream,
    • 1 reply
    • 147 views

  15. [Solved] Add new domain

    By talesaz,
    • 1 reply
    • 180 views
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