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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

10166 topics in this forum

  1. [Solved] Request to Change Main Domain

    By lismo,   
    • 2 replies
    • 234 views

  2. [Solved] Paid the $19 fee on Apr 30th to upgrade my account to Morty but haven't heard back from Krydos

    By admagnya,
    • 2 replies
    • 295 views

  3. [Solved] antoniodifelice.helioho.st This site can’t be reached

    By antoniodifelice,
    • 2 replies
    • 223 views

  4. [Solved] Fix DNS and add Domain

    By praveenkumarxol,
    • 1 reply
    • 169 views

  5. [Solved] DNS for bgt.heliohost.us missing after the crash

    By bgt,
    • 1 reply
    • 189 views

  6. [Solved] backupchiquipoli.helioho.st This site can’t be reached

    By backupchiquipoli,
    • 1 reply
    • 181 views

  7. [Solved] Renew account - need help

    By AdamMat,
    • 2 replies
    • 297 views

  8. [Solved] I want to buy more space

    By osmaralvarez6911,
    • 2 replies
    • 312 views

  9. [Solved] Addon Domain Request: hejrani.com

    By sasanh,   
    • 3 replies
    • 460 views

  10. [Solved] please add the domain davosparsenn.com , to morty

    By alberto4,
    • 1 reply
    • 228 views

  11. [Solved] Request to change main domain

    By sekub,
    • 3 replies
    • 306 views

  12. [Solved] Change Main Domain - editer le nom du domaine

    By achillemutombo97,   
    • 6 replies
    • 329 views

  13. [Solved] Remove and Add domain.

    By vivekrajan007,
    • 2 replies
    • 234 views

  14. [Solved] Request for New Domain for School Project | techjohnrel

    By techjohnrel,
    • 1 reply
    • 221 views

  15. [Solved] Add new domain

    By gofterdom,
    • 1 reply
    • 178 views
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