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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10063 topics in this forum

  1. [Solved] backupchiquipoli.helioho.st This site can’t be reached

    By backupchiquipoli,
    • 1 reply
    • 118 views

  2. [Solved] Add Domain Request

    By sprecordsadmin,
    • 1 reply
    • 137 views

  3. [Solved] Renew account - need help

    By AdamMat,
    • 2 replies
    • 203 views

  4. [Solved] I want to buy more space

    By osmaralvarez6911,
    • 2 replies
    • 188 views

  5. [Solved] Addon Domain Request: hejrani.com

    By sasanh,   
    • 3 replies
    • 383 views

  6. [Solved] please add the domain davosparsenn.com , to morty

    By alberto4,
    • 1 reply
    • 154 views

  7. [Solved] Request to change main domain

    By sekub,
    • 3 replies
    • 218 views

  8. [Solved] Change Main Domain - editer le nom du domaine

    By achillemutombo97,   
    • 6 replies
    • 232 views

  9. [Solved] Remove and Add domain.

    By vivekrajan007,
    • 2 replies
    • 167 views

  10. [Solved] Request for New Domain for School Project | techjohnrel

    By techjohnrel,
    • 1 reply
    • 143 views

  11. [Solved] Add new domain

    By gofterdom,
    • 1 reply
    • 124 views

  12. [Solved] Subdomain change request.

    By bitstream,
    • 3 replies
    • 148 views

  13. [Solved] Reset my HelioHost account

    By ashishadhikari,
    • 1 reply
    • 124 views

  14. [Solved] Can't sign up as your system threw an err

    By DevArya,
    • 3 replies
    • 244 views

  15. [Solved] please add the domain taoismchinese.com

    By lismo,
    • 1 reply
    • 113 views
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