lubash

Fabulous! All working now, after upload via Plesk 🙏

OK, the backup file is named 2026-05-15_pleskbackup-<username>.tar I unzip it and go into the folder called "domain" and then the folder named 'YourAccountUsername.helioho.st' in there I find 6 different .tzst files, and .xml file and a folder called ".discovered" which contains yet another subfolder with more files One of the 6 files in the folder named 'YourAccountUsername.helioho.st' is the file named 'backup_user-data_##########.tzst' As I follow the instructions in https://wiki.helionet.org/Account_Backups#Access_Your_Files I open the file named 'backup_user-data_##########.tzst' and find a file with the same name, but without any extension. With that it seems I have access to my user data, but I am still confused as to where I upload this in Plesk. The only instruction I seem find: "To restore a backup, you must first extract the backup file on your local machine, then upload the specific parts you need". Yes, but how upload what parts where in Plesk? Thankful for your support.

thank you, the problem is "the files you need" should be all, since all were backed up into the .tar I will look into it tomorrow to see if I can make sense of it, and report back whether I succeed or fail. Your fast responses are very much appreciated 🙏🏻

I need a complete restore based on the complete backup. I followed the backup instruction and received a .tar When I unpack it and look through the folders I have no clue what parts to upload or where to upload them - via restore or via some other part of Plesk? Thank you for your kind help with the link, but it only states "To restore a backup, you must first extract the backup file on your local machine, then upload the specific parts you need."

Hi, When johnny was closed down a few weeks ago we were offered to make a backup of the site data etc. I made such a backup copy and saved it locally. After the johnny account was restored today I went to Plesk to upload the backup file created, but Plesk simply states "this was created with an older version of plesk..." and refuses to import the data. (no pw used for the backup, it is a simple .tar) What to do? Thank you for you hard work 🙏