neptunus

Something must be really rotten. Opening the forum takes half an hour, it just scrolls and scrolls and keeps scrolling forever. If I finally manage to open it, the next half an hour is spent logging in. Then I see that I have a message, I try to read it, and I get "Oops, something went wrong, try again". When I try again, I get "Service not available" etc. In short, is something going "to retire" again or what, I don't know, but something is wrong.

Everything is the same, I still can't access anything via ftp or ftps. I used to have two domains: https://astron.heliohost.org/ and a parked domain http://mydigitallife.tk/, they still don't work. They are not at all visible on Plesk. The only place I can access now is https://astron.helioho.st/getting_started.html. There, a timer appears, which ticks, but doesn't go anywhere if time ends. When I can get to the Plesk panel https://johnny.heliohost.org/smb/web/view, I tried to restore using the recovery files (the backup I got when the server crashed), but the upload starts and takes a while, a message appears that it cannot be restored because the recovery file is corrupted or made with an older Plesk version. So, what to do next or what can I do?

It seems I need to ask for help, the account was found by email, the password was needed to be reset. That was successful, but now several hours have passed and there is still no access to Plesk or ftp/ftps, let alone anything being restored. All I see is "This site can’t be reached, johnny.heliohost.org took too long to respond".

This page is not accessible, https://astron.heliohost.org. There is also a subdomain https://mydigitallife.tk, everything is fine with that. However, ftp access is available for all. PS. Plesk also does not show full access for astron.heliohost.org Thanks for help.

Well, I'll shut up. Otherwise, it would be great, but look, I can't figure out what this problem could be and what the next problem could be that I should start keeping a diary about. Not long ago was problem that I seemed to have logged in too many times in a row. So be smart and figure out what the next problem will be. I'm not that smart, but I would still be grateful if someone pointing out the problems, but not start making accusations for that. Have good day or evening or night - I don't know what You currently have there. Here is deep night. I won't respond anymore and I won't report any problems unless they are very important. Anyway, thanks for the help so far. And I won't be making or keeping any log of when I log in or out. PS. I usually use Chrome, sometimes Edge and Firefox, but rarely. Yes, it's true that Chrome has had a lot of problems for a long time.

Well, since this isn't the first time I've had this problem, I log in quite often, in every possible place, and usually for several hours. Usually really in every week and more than once.

Thanks, now it works again.

It's not possible, I was logged in there much earlier when the connection was lost. And I was able to log in first attempt, had no problems. Even was no need to try more.

I mean, I haven't added anything extra or special, so it definitely can't be any antivirus, I don't generally use VPN, etc., but I can't say anything about the internet service provider, but it's been used for almost 20 years and there's been no reason to change. By the way, a few hours after my message here, everything came back again and so far there haven't been any more problems. Let's see what happens next. Thank You.

Oh, sorry, time went by so quickly and I didn't get to the here in meantime. I got connected and this joy lasted for about 1.5-2 days, now again there is no connection and this time even no proxy or VPN will connect. About 8 hours ago I got last time a connection, after that nothing more, no any site no ftp, no Plesk. Only this forum over USA VPN and even then takes long to connect.

A bit later. I tested access via VPN/proxy. It turned out that I can access through the USA, Canada and, for example, the Republic of South Africa, but at the same time I cannot access it if I use any VPN/proxy from Europe, Asia, etc. Maybe this will help.

Since last night, I don't remember the exact time, there is no access to the domain astron.heliohost.org and the server johnny.heliohost.org:8443 at all. I can't access it either via http or ftp, nor can access Plesk. The only place I can still access is the forum. However, I can't find any reports that anything has happened. What could be the reason for this? Thanks for your help, I'll wait for reply and reconnection.

Hello and good luck to you all. Was a good mess, the consequences of which eliminating takes a long time. But now to the point. I have already informed you about this and then it seemed to have been fixed, but everything is stil the same for me, i.e. there are difficulties with changing passwords and they do not synchronize automatically until now. I have also deleted all cookies, cleared all caches, etc but still no success.. So, so far I have one password for Plesk login, another password for ftp/ftps and a third password for the forum. And there is no way to change them. Although everything is OK until I save and log out, but in reality nothing was saved and everywhere everything is the old way. I think you will find the reason and also the solution someday. This is just an info thought to let you know that this problem still exists. Good luck again and all the best.

It's true, I tried again later when there was no connection. But can't say that too many times. And I couldn't connect already on the first try, so I thought something was being done and so I tried again later, but I didn't know which password is correct, the new or the old. So there was no choice but to try again with another password when the first didn't work. But now, yes I can log in with both, ie with sftp and with ftp, but still with old password only and on plesk with new one only. Anyway thanks, I'll wait a few days then try changing passwords again.

Thanks and glad you found it. But now everything is down for a long time already, maybe about day. Neither http/https nor ftp.