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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    2.9k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    32.5k
    posts

7,630 topics in this forum

  1. [Solved] Reset Password

    By garfieldsf,
    • 1 reply
    • 66 views

  2. [Krydos] PATH_INFO ORIG_PATH_INFO access

    Topic was moved to forum Escalated Requests

  3. [Krydos] I want to use an external nameserver for my xxx.heliohost.us domain

    Topic was moved to forum Escalated Requests

  4. [Solved] Email validation sent to the wrong email address?

    By Raven,   
    • 3 replies
    • 59 views

  5. Additional 1000MB

    Topic was moved to forum Escalated Requests

  6. add domain

    Topic was moved to forum Escalated Requests

  7. phishing threat from you?

    Topic was moved to forum Escalated Requests

  8. Plesk Password Reset

    Topic was moved to forum Escalated Requests

  9. [Solved] can you move my acc to prev server?

    By softsys,   
    • 2 replies
    • 149 views

  10. Update or Create a alias for my domain name

    Topic was moved to forum Escalated Requests

  11. [Krydos] Python telegram bot

    Topic was moved to forum Escalated Requests

  12. [Solved] Johnny only now .. what Tommy status

    By fuzmic,
    • 3 replies
    • 97 views

  13. [Krydos] Set up DKIM, SPF, and DMARC on my domain

    Topic was moved to forum Escalated Requests

  14. [Solved] Account recovery and transfer to Plesk

    By callebad,
    • 4 replies
    • 81 views

  15. [Solved] Can I get invitation for Johnny account?

    By monitor2,
    • 2 replies
    • 77 views
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