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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.5k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    33.9k
    posts

8,023 topics in this forum

  1. [Solved] Setting my domain name

    By paulbieniek,
    • 1 reply
    • 62 views

  2. I have purchased a domain name, and I've donated for a Tommy Account... How do I sign in and activate my account/web-site

    Topic was merged with [Solved] Please provide my domain name as:- whatephphatha.co.uk

  3. [Solved] please add my domain

    By m1crocat,
    • 1 reply
    • 42 views

  4. [Solved] Add domain to account on Lily server

    By Ookma-Kyi,
    • 2 replies
    • 55 views

  5. [Solved] Domain change

    By rockygl,
    • 1 reply
    • 52 views

  6. [Krydos] please cancel my subscription

    Topic was moved to forum Escalated Requests

  7. CPU load and 504 Gateway Time-outs

    By spacemonkey95,
    • 1 reply
    • 44 views

  8. request for rest password

    Topic was moved to forum Escalated Requests

  9. [Solved] Increase storage space

    By huberret,
    • 6 replies
    • 146 views

  10. [Solved] add domain

    Topic was moved to forum Escalated Requests

  11. Krydos... Unable to log in since you removed those 5 domains...

    By skullys,
    • 2 replies
    • 61 views

  12. SFTP connection fails on tommy

    By huberret,
    • 4 replies
    • 91 views

  13. UpdraftPlus Restore error: 504

    By garrigue,
    • 9 replies
    • 121 views

  14. Deletion request

    Topic was moved to forum Escalated Requests

  15. [Krydos] [Solved] Request to add new domain

    Topic was moved to forum Escalated Requests

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