alden

My username is aleden and I'm on the Tommy server. Plesk seems OK but I cannot connect to aleden.heliohost.org via a browser or via fttp. Have tried different browsers and devices. This has been going on for at least 3 days. Help!

Any update on when Java will be available again? I use it for my music players and forms, so find it quite useful.

Java is the big deal for me - I can't run my song players without it.

Hi there. thanks for emailing me the link to the backup - I've now downloaded it. I gave helio networks a donation via paypal on 20 Dec 16 and a donation to the sparkie server via gofundme on 19 April 19. Looks like Tommy is up and running again. Can you create a user account for me on it as before (I'll load it from my backup)? - username aleden, email address aldenbain@lineone.net Many thanks Alex

a. your HelioHost username: alden b. the server your account is on: tommy c. your HelioHost main domain: alden.heliohost.org

Thanks. I don't need any files from the old account. If you could send me a folder map of public.html (ie where all the site files are situated) that would be helpful, as I will want to rebuild the site with the same folder structure.

Just a further thought. The wordpress installation is on a sub domain - purely limited to a sub folder within the site. If the problem is wordpress would it be possible just to remove this sub folder and sub domain and leave the rest of the site active?

Account name: alden server: Tommy (I think) main domain: alden.heliohost.org My account has been suspended. The account should get little traffic (about 5 hits/day) and there's nothing posted in there that should breach your rules. Can you take a look and see if there is some problem I am not aware of. I do have a wordpress site on there and I see that this is causing a problem with other accounts. If it is the wordpress issue and you have to delete the contents of the account can you fix it so I can create a new account with the same username?. Please advise me on my next course of action once you have taken a look. Cheers, Alex