alden Posted May 16 Posted May 16 My username is aleden and I'm on the Tommy server. Plesk seems OK but I cannot connect to aleden.heliohost.org via a browser or via fttp. Have tried different browsers and devices. This has been going on for at least 3 days. Help!
MoneyBroz Posted May 16 Posted May 16 We cannot provide further assistance until we address the disposable email on your account, we changed it to a normal email on 2026-04-25 and it seems that you changed it back to the disposable one. Is there a working email that you can provide us that isn't disposable?
wolstech Posted May 16 Posted May 16 Yes the issue is DNS related, but as MoneyBroz said above, the terms of service violation has to be addressed first. From our terms of service: Quote You will not register or maintain an account using a disposable email address. Please provide us with a valid, non-disposable email address and we can update your account, unsuspend it, and fix the DNS issue. If you are seen using a disposable email address a third time after we fix it again, your account may be subject to a ban.
KazVee Posted May 16 Posted May 16 If someone signs up with a disposable email because they never want to receive messages from HelioHost, it’s hard to understand why they’d expect us to receive and respond to messages from them when they need help. Especially after doing it a second time. 🤔
wolstech Posted May 16 Posted May 16 DNS issue is fixed, now just needs to provide a real email to get rid of the suspension page.
KazVee Posted 1 hour ago Posted 1 hour ago Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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