wendyfiore Posted May 23 Posted May 23 Hi! As Johnny got rebuilt, all of my older subdomains were removed from my account, therefore I'm asking if they could be added again? Following my backup, I had these: bounciitv.gab.pt.eu.org bouncing.gab.pt.eu.org gab.pt.eu.org id.gab.pt.eu.org metabouncii.gab.pt.eu.org mtb.gab.pt.eu.org mtb-app.gab.pt.eu.org mtb-mnt-app.gab.pt.eu.org polls.gab.pt.eu.org However - I noticed that you have a new subdomain limit per account or something like that (maybe I could be hallucinating lol), but if I'm not, I had these subdomains before this new limit got into place, so I don't know about that, you could check my backup and see that all of these subdomains are there, so I don't know if I have to comply with the new limits.
wolstech Posted May 23 Posted May 23 The domain limit on Johnny is 5, so these won't fit. Prior to the crash, we allowed people who already had more than five to keep them until they were removed or changed, but when the server crashed it effectively removed everyone's domains on Johnny. All accounts being recreated will need to follow the current limit. You were one of only a few Johnny users who had more than 5 domains. You'll need to either upgrade to Tommy (where the limit is 10), or trim this list down to five domains total so we put them on Johnny. If you would like to buy the Tommy upgrade, go ahead and purchase that through the dashboard, and once the move completes we can add the domains. If you would prefer to just add 5 domains instead, let us know which 5 you want and we'll go ahead and get them added for you. One of them will need to be your main domain as well.
KazVee Posted 1 hour ago Posted 1 hour ago Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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