wolstech

Do you want to move to the new Tommy2? The load on your account was mostly related to systemd, which is an issue that is specific to old Tommy. You're going to get moved at some point anyway, but if you want to go now you're welcome to it (Note that if you do decide to move, you'll need to update your DNS records).

Files renamed and account unsuspended. Please be mindful of automated calls like this. I would recommend no more often than once every few minutes, perhaps even less depending on how heavy the script is on the server. Your account can take up to 2 hours for the domains to function again.

That domain is already present on your account.

Domain added. Please be sure to configure DNS. The domain can take up to two hours to function.

Do you want me to just make this an addon domain for you? To change the main domain you'd need to remove all of your subdomains (which deletes their content), and the entire .top domain will drop dead anyway when I remove it (because the DNS zone will get deleted).

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

Unsuspended. Please fix the issue quickly. It can take up to two hours for the domain to work again.

Localhost:3306 should be correct. Krydos is going to take a look at this for you.

What are you using for the database connection information?

Based on the current content of that domain, it belongs to a commercial/for-profit business. Per our Terms of Service and Plesk's nonprofit licensing terms, you cannot use a Tommy account for hosting websites or services related to a commercial business. If it is being used commercially, you will need to move to Morty before we can add this domain. If it is not being used commercially, please explain how a construction company website is not commercial in nature (if it's a demo or the like, please put a big DEMO or similar notice on the site to make this obvious).

Moodle even without extensions is notorious for this. It's really meant to be installed on a VPS, and no matter how much you try to optimize it, you're going to get keep getting suspended unless you move to either Morty or VPS. It's simply too heavy for the free servers. My suggestion is you uninstall it entirely and find a different product. https://wiki.helionet.org/Common_Software_Load Moodle was quite literally the heaviest app we've tested. And it's so heavy that it will exceed the limits just sitting there doing nothing. This is your second time in a week too. Every time you cause high load, you slow the entire server down for thousands of other users. A third suspension on Johnny for high load may be permanent, and require you to move to Morty to be unsuspended. Please let us know when you're ready to actually fix the problem, and we'll unsuspend you.

Domains added. Please be sure to configure DNS. The domains can take up to 2 hours to function. Is the mail.gurujeebuilders.com going to be used by a commercial business? Per our Terms of Service and Plesk's nonprofit licensing terms, you cannot use a Tommy account for hosting websites or services related to a commercial business. If it is being used commercially, you will need to move this domain to Morty.

Deleted.

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

Subdomain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

It's working for me. I see a white screen with "Node.js is working" in the upper left. Please clear your cache.

Alias added. It can take up to 2 hours for the new domain to function.

Glad to hear it’s working for you. Please let me know if you need anything else.

Node has been turned off on your domains and the node modules and cache folders have been removed. You're now sitting around 908MB. You should be able to download the backup directly from the backup/restore page in Plesk (there's an arrow on the far right to download). Is the option missing for you?

Disk space is not real-time and can take up to 24 hours to reflect after changes are made. I manually recalculated the disk space for you and it dropped from 926 to 143MB used. Do you still want your account reset?

Application pool should be fixed. I just recycled it and the error went away. The second application is technically the www subdomain. I'm not sure what triggered that error, as every single user has two applications due to www and nobody else had this error. If it happens again, let me know and we can look into it further. As for the database, I've added that IP as allowed for mysql in the firewall. Your SQL user is already enabled for remote access to % so shouldn't need to worry about that. SQL Server doesn't have an IP restriction, so that should just work if you use it.

Krydos will need to fix these. Very few users actually have extra FTP users, and I suspect they don't move across servers at all (or if they do, they break). If I remember right we removed the functionality for them in Plesk a while back of a security issue (Plesk didn't jail them properly), so when users do need them, they have to be created manually. Unmarking as solved.

Your account has been reset, and you'll receive an email shortly with a link to complete the process and create a new account. If you need any data from your old account, a backup of your old account may be available at https://heliohost.org/backup/ once the process is complete. Note that if your account was reset due to malware or a Terms of Service violation, a backup of your account will not be created.

I assume you mean the Johnny crash, as that was the most recent crash and your account hasn't been on Tommy since 2019. There is a backup from 2023 available at https://heliohost.org/backup/ Krydos can also probably recover the contents of your home folder from the time of the crash for you as well, however this will not include databases, which for most users have been unrecoverable. If you did want us to check for database data, we would need to know the names of the tables within the database, and the files you'd receive will be raw ibd/frm files that you'll need to extract the data from.

You asked over here to have your other domain changed. Do you want me to replace the designers7.us.to domain with this one since the designers7 domain doesn't work?