wolstech

You have to upload them yourself. If you need instructions on how to unpack the backup file, please see this document: https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File

The domain ajira.org.uk is not configured properly at the registrar. Specifically, it has no A records set: https://bybyron.net/php/tools/dns_records.php?domain=ajira.org.uk&rec=A You need to either create A records pointed to the IPs shown in Plesk, or set the domain's name servers to ns1.heliohost.org and ns2.heliohost.org.

Nearly the entire account is being wasted by session temp files in your news site: root@morty [/home/chrisohps.helioho.st/news.burken.com/src/var/sessions]# du -sh 850M . I deleted enough of them to get you under 1000MB again, but would recommend deleting the rest and modifying your code to clean these up after a period of time. I see files in there dating back to early 2025... Your domains can take up to 2 hours to function again.

If they're disappearing, something's deleting them. They were there after I restored them and they were working. My first suggestion would be to change your password, but it's possible one of your scripts has a security vulnerability or bug. I'll escalate this too, but I have a feeling the response you're going to get is that you need to reset your account due to being a legacy account, which is also going to cause you to lose your .org subdomain since they aren't available anymore.

Redis is definitely not supported unless you provide your own redis server to use it with. We don't offer Redis hosting. Opcache is technically possible, but a quick google makes me think it might cause increased memory usage which may get you suspended. Your memory usage is already at 75% of the limit (150GB cumulative use per day, as measured by sampling actual use every 60 seconds and adding together). We have a limit of 200GB per day on all plans except Morty (Morty charges you fees for going over 200 instead of suspending you).

Restored.

I'm not sure if this is supported or not. Krydos can take a look at this for you. Looks like PHP 7.4.

The 404 error was accurate...that file appears to have been deleted from your account. In fact, all .html files have been deleted from that folder. There are other things in the UNI3 folder, but nothing named board-generator.html. I've restored a copy of the UNI3 folder from a backup dated 2024-09-27 for you. Please let us know if you need anything else.

Domain added. It can take up to 2 hours to function.

I just went to add these and learned that Plesk does not support creating aliases to a subdomain (it can only alias the actual addon domain). The below aliases cannot be created as a result: teste.centralmacatuba.dpdns.org mcp.centralmacatuba.qzz.io cdn.centralmacatuba.qzz.io cdn.centralmacatuba.dpdns.org

Added. You can use A and AAAA records to point the domain to us. The IP addresses needed will be visible in Plesk below the domain options once the domain finishes adding. The domain can take up to 2 hours to function.

Credit added. Your account now has $27.0519 in its balance. Thank you for your payment.

Oh yeah that will do it. Also, if you were seeing outgoing mail not deliver from your account, it's probably because SPF and DKIM weren't set up for the account (we don't configure these unless people ask for it). I've gone ahead and set those up for you and also restored your mail service. We recommend avoiding using the forwarding function in Plesk, as every forwarded email counts as a sent message, and simply receiving a bunch of mail can cause you to lose your email service... Finally, now that email is enabled again and SPF and DKIM are set up on your account, we recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Your account's email service was removed because you exceeded the 50 per day email limit. Forms being hit by bots, excessive automated notifications, or using the mail forwarding feature are the most common reasons users exceed this limit. Note also that each recipient on an email is considered one email, so a single message sent to two people counts as two emails. Do you know why you would've sent more than 50 emails in a day?

Domains added. They can take up to 2 hours to work.

Getting suspended can cause weird issues like this on occasion. That log is basically "username or password is incorrect". Try changing the mailbox password in Plesk.

Domain added. please be sure to configure DNS with either our name servers (ns1.heliohost.org and ns2.heliohost.org) or by using A and AAAA records pointed to the IPs shown in Plesk. The domain can take up to 2 hours to function.

Weird. Not blocked. I'm not sure why this doesn't work considering you said you already enabled remote access. Let's have Krydos take a look.

I'm not sure if we can enable this or not. Most people who want it try to convert video with it, which is basically a guaranteed load suspension for anyone that isn't on Morty. Lets see what Krydos says.

Domain changed. It can take up to 2 hours to function.

What IPs are the failed connections coming from? They might be blocked in our firewall.

Should be fixed for the minutice and costajca domains but may take 2 hours to take effect. For mail, the officially supported solution is to use morty.heliohost.org as the IMAP and SMTP host names. There is no webmail or mail subdomain under the elearning domain (fourth level domains don't have these), so you won't be able to get a certificate for those. Wildcard certificates are not supported on our service.

Removed.

That domain cannot be deleted because it is the main domain. It would need to be replaced with another domain that is not already added as an addon domain. Also, your account is broken because the document roots for all 3 domains look to have been deleted and you dumped the website content in the home folder. You'll need to reset your account and start over, which will delete all 3 domains and all content belonging to them. During the reset you could just make rvan.net the main domain instead. Please let us know when you're ready to reset your account.

What are you using for the hostname when connecting externally?