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Everything posted by wolstech
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[Solved] Why was my account deactivated?
wolstech replied to giampity's topic in Suspended and Queued Accounts
We've blocked the IP in question, updated your email address, and unsuspended you. Please remove whatever telegram is connecting to, as it's either broken or too heavy to run on Johnny. If you want to continue hosting that here, you'll need a VPS for it. -
Curious what Krydos says about this, but it seems like this would basically be the digital equivalent of mailing us a gift card and telling us redeem the GC as payment since an actual payment can't be processed... Question for you: If you buy one of these cards, are you able to load it into your Paypal account then send the paypal balance via email address? I know our site doesn't let you use paypal balance as a payment method, but Paypal's own website used to let you do this by entering an email address. If that option still exists you can enter admin@heliohost.org as the recipient and it should come to us.
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You should be using johnny.heliohost.org as the database server hostname. Also, the error you're getting makes me think you have the DB settings wrong somewhere else in your code, as it's mentioning 'lsvcam_webcamLSVdbUser'@'www640.your-server.de' If this were set up correctly on your end, that bold part should be showing johnny.heliohost.org.
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[Solved] Why was my account deactivated?
wolstech replied to giampity's topic in Suspended and Queued Accounts
It's suspended for both excessive traffic that caused an outage on Johnny, and for using as temporary email address: Can you explain what this traffic was, and provide a real email address for your account? -
[Krydos] error - CREATE EXTENSION postgis
wolstech replied to camilogeo's topic in Escalated Requests
Krydos can create postgis on it for you. Escalating. -
[Krydos] error - CREATE EXTENSION postgis
wolstech replied to camilogeo's topic in Escalated Requests
Creating the postgis extension is not something you can do yourself. Krydos has to do this for you. What is the name of the database that needs this extension? -
And to give a more thorough idea of just how dumb this was, your actions caused nearly 3000 other websites across 988 other users to experience an outage.
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Odds are you’re probably sharing a network or a computer with someone else who has an account. Either way, since the other account is still suspended and we haven’t heard from the other user, you’ve been unsuspended. it may take a few minutes to work again.
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DKIM, SPF, and DMARC have been set up for the domain fallbork.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
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For mysql, you actually do it yourself. In plesk, edit the database user, and there's an option for remote access at the bottom below the permissions section.
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[Solved] Connection to database server
wolstech replied to dipeshshrestha's topic in Customer Service
For others who may read this, yes you do. Marking solved. -
[Solved] Connection to database server
wolstech replied to dipeshshrestha's topic in Customer Service
What is the database username and database name? -
Third party DNS is not supported for helioho.st and heliohost.us subdomains. This restriction is intentional and is for two reasons: Some providers don't understand that the subdomains can be owned by different users. CF used to be one of the biggest offenders of this, though apparently it does recognize the subdomains separately now. Prevents users from pointing our domains to a third-party host. This is to prevent someone from doing something like hosting a phishing site on a third-party server where we can't scan for abuse/investigate/ban them, and getting the entire domain blacklisted.
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Marking solved because the user deleted the entire account.
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[Solved] Enquire about terminal access
wolstech replied to johnmuthee547's topic in Customer Service
No. SSH is not available on any Plesk plan for security reasons. A VPS is required if you need this access. -
Domains added. They can take up to two hours to function.
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The _ character is not allowed in a domain name. Are you ok with hyphens? And the answer your other question, you're limited to one node application per domain. Please keep in mind that running more than one on your account might subject you to load suspension anyway. Node is very heavy on memory usage.
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Unsuspended. It may take a few minutes to work again. Please let us know if you need anything else.
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Those 502 bad gateway messages are normal, they occur every two hours as part of apache restarting. See https://wiki.helionet.org/502_Bad_Gateway The topic for the old server monitor service has been removed.
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HelioHost Server Monitor (created by Piotr GRD)
wolstech replied to Piotr GRD's topic in Customer Service
Unpinned since this service appears to no longer be functional and an official status page is available. For current status information, please see https://status.heliohost.org/ -
That will indeed cause this... in the future, please contact us first before letting family members open an account if they're sharing the same computer or network. Your account has been unsuspended. What is the username of your niece's account?
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[Solved] Request to Add an Addon Domain for QuantumExchange.
wolstech replied to rokinyt55's topic in Customer Service
It looks like this was already added. Marking solved. -
Your account is being reset. When it has finished, please look for an email with a link to create a new account.
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why was my account suspended? and can i appeal
wolstech replied to carbonapi's topic in Suspended and Queued Accounts
The new account will be on Tommy yes. It would be preferred that you not host that content at all until it no longer looks like, and cannot be confused for, another company’s website.