wolstech

You got suspended for high server load, specifically load coming from systemd. In your case, it appears to be that you left an SFTP session open too long, though this can also be caused by overusing scheduled tasks (typically running them too frequently). Please be sure to disconnect from SFTP when you're done using it. Leaving connections open can get you suspended, as SFTP uses CPU just to sit there and do nothing with the connection open. Unsuspended. It might take up to two hours before your domains work again. Edit: The unsuspend is taking a little longer than I expected. You'll be unsuspended shortly..

You can download the data we were able to recover here: https://heliohost.org/backup/ In your case, it looks like the backup is from 2024. Newer files may be available for your account, but newer databases will not be. Would you like me to have Krydos take a look? Directions for unpacking the backup are here: https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File After you unpack it, you'll manually rebuild your site using the data from the backup.

The .org domains are no longer available to users (they haven't been available for several years now), but users who had one were allowed to keep using it up until their account was deleted or until it was changed by the user. All Johnny users lost those domains during the crash because all Johnny accounts were deleted as a result of it. You can use the .us one and just upload the files into httpdocs like you normally would. Assuming your software is built decently, it shouldn't matter what domain you're using for it. Note that for some apps like Wordpress you may need to edit the database to change the domain in the settings table.

You should be able to open that file without the extension (it should be a .tar file without the extension, if whatever tool you're using won't open it, you can rename it and put a .tar on it so it will open). .tzst is a .tar inside of z-standard. The actual files you had in your home folder are inside that extensionless tar file. You then upload the actual files back into your home folder through the file manager or SFTP just like you did when you originally set your account up.

Invite sent. Recreating the account just gives an empty account, there is no automatic restore of any data. Escalating to Krydos to see what newer data is available for you.

Since that domain is already on your account as the main domain, the only thing you need to do is set your domain's name servers at your registrar to ns1.heliohost.org and ns2.heliohost.org and the domain should work. Note that HelioHost is not a registrar (we're only a host). You need to set the name servers on the registrar's website where you purchased the domain.

Your account wasn't eligible for automatic recreate because it was suspended for a TOS violation (specifically, disposable email address) at the time of the crash. Per our Terms of Service, disposable email addresses are not allowed. Please provide a valid, non-disposable, email address so we can reinvite you. Krydos can assist with the backup piece. There is a backup from 2024-07-25 (the last Johnny crash) available for your account, and I suspect there may also be an archive from August 2024 that could be used as a backup too, since there was an unarchive event in the logs for it. Newer files (but not databases) may be recoverable from the crashed server as well.

Johnny accounts have a limit of 5 domains (one of which must be your main domain), so you cannot request 9 extra domains. https://helionet.org/index/topic/66787-domain-limits/ If you want to request all of these, you will need to upgrade to Tommy first. Otherwise, please specify 5 that you want added, and which one you want as your main domain.

$6 ($5 + $1 bonus) has been added to your account, giving you a total balance of $6.4521. Thank you for your payment.

Krydos can put these back for you.

I don't see your username lubash in the backup system, so I can't find the backup to see what format it is in. Keep in mind that users cannot restore a complete pleskbackup_*.tar file by design. It MUST be unpacked and manually restored. If your backup file is called pleskbackup-<username>.tar, then these are the instructions to get your files out of the backup: https://wiki.helionet.org/Account_Backups#Access_Your_Files Once you get the files out, you upload them manually via SFTP or Plesk. If it's called <username>_2026-05-08.tar (or similar, date may vary), you just open it in 7zip or a similar program and extract the files, then upload the ones you need. Depending on what data was available, there will either a folder full of files from your home directory, or a folder of files alongside a pleskbackup_<username>.tar (which will contain an older backup that also has databases in it).

We're not sure what you're asking here. If you mean you want to restore a backup you have on your computer, you have to unpack it and restore the files. Depending on the format, it will either be a plain tar.gz file (which you can open with something like 7zip and upload the files inside), or a plesk backup (see here for instructions to unpack that and get the files and databases). There is no way automatically import a user-provided backup.

Please check your PMs for information regarding your Lily account.

Domain re-added. It can take up to 2 hours to work.

Sure. That domain has been added back.

18.17 GB 0 (sd-pam) 15.41 GB 6.83 k /usr/lib/systemd/systemd --user 9.58 GB 49.1 /opt/plesk/php/5.6/bin/php -f httpdocs/airspace_around_me/web/api/ogn_bridge_control.php 7.52 GB 293.4 python3 -u ogn_bridge.py 6.01 GB 32.3 /opt/plesk/php/5.6/bin/php -f httpdocs/airspace_around_me/web/api/collector_control.php 4.16 GB 221.7 python3 -u collector_hosted.py 767.18 MB 44.1 /opt/plesk/php/8.3/bin/php-cgi -c /home/system/ogn.helioho.st/etc/php.ini 45.25 MB 0.2 /opt/plesk/php/8.4/bin/php -f httpdocs/ogn_tools/scheduled_daily_postprocessing.php 19.34 MB 0.6 python3 Scripts/puretrack_labelsConverter_json_to_db.py 0 KB 0 [php-cgi] Systemd load due to overuse of scheduled tasks. You need to reduce the frequency of your scheduled tasks (preferably to no more than once every 15 minutes), and make sure your code exits quickly. The jobs causing this look to be that collector_control and ogn_bridge_control task. Scheduled tasks keeps your system account logged in when they're running, and since those two tasks are running every minute/two minutes, your account is "awake" constantly and wasting CPU. You were close to yet another suspension today, so we turned your tasks off to prevent the suspension for you. Please reduce the frequency of the jobs. If you receive a third load suspension, you will be required to buy a Morty account to be unsuspended again. EDIT: It is indeed those two tasks. This is your load chart an hour after I turned them off. Nice big cliff when the tasks stopped.

You're welcome All of us here at HelioHost glad to have Johnny back as well. Looks like you solved your problem, but if you need anything feel free to let us know.

Do you want iqpc.cc to redirect to iqpc.info, or just show the same content as iqpc.info while still showing iqpc.cc in the address bar?

Domain changed. It can take up to 2 hours to function.

That account was lost in the recent Johnny crash. I'm not sure how your site could be online since you currently don't have an account at all. The good news is Johnny was rebuilt and is now available again. You can recreate the lost account at https://heliohost.org/status/ by entering your username. Once the account sets up, you'll need to re-request your domains and restore a backup of your data.

The domain limit on Johnny is 5, so these won't fit. Prior to the crash, we allowed people who already had more than five to keep them until they were removed or changed, but when the server crashed it effectively removed everyone's domains on Johnny. All accounts being recreated will need to follow the current limit. You were one of only a few Johnny users who had more than 5 domains. You'll need to either upgrade to Tommy (where the limit is 10), or trim this list down to five domains total so we put them on Johnny. If you would like to buy the Tommy upgrade, go ahead and purchase that through the dashboard, and once the move completes we can add the domains. If you would prefer to just add 5 domains instead, let us know which 5 you want and we'll go ahead and get them added for you. One of them will need to be your main domain as well.

I actually checked this user's DNS earlier, the records were there when i queried them, so it looks like be did set this up, and at minimum the SPF and DMARC were correct. DKIM was also set up, though I didn't verify that the key was correct. I'm not sure why these would be going to spam considering these settings are configured... might be a provider issue on the other end. If that's the case, the only thing you can do is simply mark the emails as "not spam". The provider should eventually figure out that they're not junk.

Krydos can check for you.

Have you tried resetting your password using this page? https://heliohost.org/reset/ Also, try logging in using this link instead of directly into plesk: https://heliohost.org/login/

That domain has already been added.